Vonage Contact Center is 100% cloud-based and device-agnostic for telephony infrastructure, and uses a single call plan to intelligently distribute calls across the globe. Local nodes provide local calls regardless of agent or customer geography, which keeps costs down.
Vonage simplifies contact center administration for Volusion
Learn how Vonage helped Volusion move from a hodge-podge of disparate solutions to a single contact center solution for service and sales.
IT teams: features
Click-to-dial and telephony
Make it easy for reps to call customers using click-to-dial from within your CRM, while integrating the telephony with your existing PBX or using WebRTC.
Single global call planUse a single global call plan to distribute your calls globally, consolidate administration and reporting, save time, and more.
Vonage Contact Center provides exceptional voice quality with proven platform reliability backed by cloud-based disaster recovery.