Vonage offers seamless integration of contact center and unified communications
Vonage provides a fully integrated contact center and unified communications solution, built on the same cloud-based platform, making communications more flexible, intelligent, and personal.
One call control ContactPad for back-office users and contact center agents
Contact center agents use the same set of call controls and the same directory as all the unified communications users within their organization. Everyone can base business decisions on the same data while agents interact with colleagues, customers, and prospects in the way that suits them best.
- Calls conducted from the same ContactPad interface
- Agents easily communicate across the business
- One directory across unified communications and contact center
- Single source of truth for all employees
The convenience of single sign-on with the consistency of a single interface
Single sign-on (SSO) provides consistent identity and access management across your entire organization, while the integrated experience provides a single intuitive interface. Agents can quickly login to the contact center with a click and control their availability.
- Simple, one-click agent login
- Robust messaging and video meetings
- Reduced training time and frustration
- Instant team collaboration
Agents see who’s available to assist with customer service
The Vonage integrated experience enables agents to see every employee within your organization and whether they are available to help the customer. They can use the skills and expertise of the entire business to support customer interactions.
- Visibility into true availability
- Messaging, conference calls, or video meetings available
- Options to connect via multiple channels
- Enhanced productivity