Reporting and analytics dashboards
Vonage Contact Center features custom-built dashboards to help monitor individual and team performance. These contact center analytics identify areas of improvement across your department.
Conveniently review contact center metrics.
Automatically log channel activity into the CRM for instant review
Quickly access comprehensive metrics within your CRM reporting system
Capture and analyze metrics that unlock customer insight
Understand how to optimize both agent and customer experiences
The data you need
Seamlessly get a full and accurate view of your team’s activities and actions.
- Real-time and historical data
- Customized dashboards
Customizable dashboards highlight the status of critical performance metrics.
Empower your team with personalized dashboards
Set thresholds to flag problem areas
Receive automatic notification when a metric is off target
Build the exact view you need using predefined widgets
Historical reports and analytics
Fine-tune your contact center operation through data-driven decisions.
Analyze agent, queue, and contact center performance
Identify trends and highlight areas of opportunity
Unearth root cause of problem areas
Customize reports to unlock insights that drive continuous improvement