Dreamforce takes over San Francisco Sept. 15-17 this year, and you and thousands of others are probably scrambling to figure out who to meet, what to see, and how to take it all in.  Vonage will be there, with expert guidance on how to make the Salesforce platform smarter and safer.

We suggest approaching Dreamforce like you would a chess match or an all-you-can-eat buffet: with a clear strategy. The better the plan, the better the experience, right? 

With that in mind, here’s your five-minute guide to soaking up everything Vonage has to offer at Dreamforce. We embed conversational data and trust right in Salesforce, which does wonders for how you engage with customers and colleagues. We’ll have a big presence with lots of great info on fraud protection, branded communications, and creating future-ready contact centers — and how network APIs play a big role.

Read on for the highlights and can’t-miss events, and don’t forget to book a meeting for personalized service.

After CTI: Building What’s Next

Tues, Sept. 15 | 3:30-3:50 p.m. | Moscone North, LL, Campground, Theater 2

Open CTI sunsets in 2028 … and 40% of businesses don’t know it yet. Two paths emerge: Go all-in on Agentforce or build on your Salesforce foundation. 

How Mary Kay Unified Its CX Stack

Weds., Sept. 16 | 2-2:40 p.m. | Metreon AMC, Theatre 10

The cosmetics leader replaced its UC/CC tools with a Salesforce-native platform, unifying voice, omnichannel, and WFM — paving the way for Agentforce Voice, smart deflection, and seamless AI handoff. This session features Rodney Hassard, head of product, applications, at Vonage, and Shanan Abraham, Director of IT at Mary Kay.

From CTI to Salesforce Voice: Real Customers, Real Journeys

Thurs., Sept. 17 | 10-10:40 a.m. | Metreon AMC, Theatre 10

Two Vonage customers, Axon and Landmark Management Group, talk about lessons from their move to Salesforce Voice. This session features Reggie Scales, president and head of apps at Vonage; Dom Lee, senior director for global services and support at Axon; and Pradeep Nair, CIO of Landmark.

There’s more than sessions at Dreamforce. Vonage is preparing hands-on workshops where you can talk to experts and see the technology first-hand.

Vonage Masterclass: Mon., Sept. 14 | 1-5 p.m. | Hyatt Soma

An expert-led, hands-on session designed to move beyond the slide deck and into real, working solutions. Whether you’re navigating the OpenCTI end-of-life or looking to amplify Agentforce with richer conversational data, this session is built for you.

RCS Workshop: Mon., Sept. 14 | 2 p.m. to 3:30 p.m. | Hyatt Soma

Vonage and Kearney discuss how to transform customer engagement with Salesforce Marketing Cloud and Rich Communication Services (RCS). Limited to just 15–20 attendees, this interactive session will demonstrate how the Vonage Messages API enables marketers to seamlessly orchestrate rich, conversational messaging experiences directly from Salesforce. 

Find the Vonage booth space in the Campground in Moscone North, Booth 121, behind the Service Zone. There, you can view all of our demos, attend in-booth theater sessions, and get some pins and patches to commemorate the week.

And we didn’t forget about the food. You can’t do Dreamforce without nutrition! Stop by the Vonage Hub at Dreamforce on the third level of the Hyatt Regency Downtown SOMA to recharge, grab a snack and network. We’ll be there on Tuesday and Wednesday from 8 a.m. to 6 p.m., and on Thursday from 8 a.m. to 3 p.m.

Find out more about Vonage’s presence at Dreamforce and book a meeting. Learn more about Vonage Communications and Network APIs, and the Vonage Contact Center.