Microsoft Teams and Vonage Contact Center
Improve agent and customer experiences by connecting Vonage Contact Center (VCC) and Microsoft Teams applications. Optionally, Vonage Agent Connect can be used with Microsoft Teams Direct Routing to improve call quality and reliability. Now your agents can easily consult with subject matter experts across the enterprise to help drive first contact resolution.
Best of both worldsUse Vonage Contact Center for reliable external communications and Microsoft Teams for collaboration.
Great experiencesEnjoy a solution for all internal and external communication needs—designed to deliver great employee and customer experiences
Value for allLeverage capabilities through the familiar Microsoft Teams application to accelerate the adoption and ROI on implementations.
Why Vonage Contact Center with Microsoft Teams integration
Microsoft 365 customers can simplify their efforts through one platform for messaging and voice communications. Vonage Contact Center can route calls into Microsoft Teams meaning:
Streamline the agent experience and administration with single sign-on
Drive first contact resolution by enabling agents to easily find and consult with subject matter experts who are Microsoft Teams users
Simplify workflows with bi-directional presence synchronization between agents and Microsoft Teams users
Improve call quality and reliability with Microsoft Teams Direct Routing (not required)