Automate Customer Interactions with Vonage for Agentforce
Eliminate repetitive tasks, automate workflows, and empower agents to improve interactions
The upcoming Vonage + Salesforce Agentforce integration can take your contact center to the next level — delivering automated interactions, simple customer verification, and smarter workflows.
Why combine Agentforce agentic AI with Vonage? Our Contact Center and API solutions can help you improve operational efficiency and identify data-driven process improvements without additional headcount, all while improving customer experiences and agent performance.
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Automate customer interactions
Intelligent autonomous or self-service agents resolve issues, guide conversations, personalize touchpoints, and automate workflows
Strengthen customer trust with APIs
Future-proof your business with two-factor authentication (2FA) and SMS verification to avoid fraud and protect data
Optimization that drives growth
Use Salesforce data to transform your contact center and drive business optimization, from shorter wait times to better process workflows like next best action
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
Read reviews*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Create better experiences with Vonage + Agentforce
Add Vonage to Agentforce and watch engagement shine with AI capabilities that boost agent experiences, business operations, and customer satisfaction across channels.
How does it work? Simply adopt Vonage Premier for Service Cloud Voice and Vonage Contact Center — and leverage valuable capabilities and benefits:
Enable intelligent self-service and autonomous agents in the Agentforce environment.
Deliver experiences on the channels your customers prefer, like voice, SMS, WhatsApp, Messenger, email, and WebChat (coming soon).
Conversations seamlessly transition from chat to live agents, carrying full context.
AI-powered transcription and sentiment analysis can improve performance and training.
Self-service agents increase capacity so human agents work more efficiently, leading to increased customer satisfaction.
Add business intelligence and context to your Salesforce flows
Vonage APIs infuse intelligence in Agentforce. Vonage is also the first CCaaS provider to launch an Agent Action for Agentforce, called Vonage Identity Insights.
Protect against fraud with SIM swap to validate identity by matching phone number owners to Salesforce records
Agents get real-time phone insights (carrier, number validity, caller ID name, SIM swap, and more).
It also enhances Sales and Service Cloud with better lead validation, security checks, contact accuracy, and workflow automation.
Give your team a broad array of capabilities
Built on our long-standing, native Salesforce integration, Vonage + Agentforce equips agents with critical context and key capabilities.
Workforce Engagement Management (WEM) for optimized agent performance
CRM Analytics, next-best-action recommendations, and knowledge management
Integrated security using Vonage network-powered APIs
Improved operational efficiencies and capacity
More intelligent routing decisions
The data you need to deliver personalized customer engagement
Match customers to the right agent, tailor interactions to each customer, deliver fast and effective resolutions, and more.
Vonage Conversation Analyzer for post-call interaction monitoring
Integration with Einstein Conversation Insights for enhanced AI-driven insights
Quickly extract relevant, detailed call data
FAQs
Basically, predictive AI analyzes existing data to identify and predict future trends, behaviors, and outcomes. Generative AI creates new content based on data from large language models (LLMs) and other sources. Agentic AI possesses the capability to make autonomous decisions and take actions to achieve specific goals, with limited or no direct human intervention.
Agentforce is an agentic AI solution built on the Salesforce platform, designed to empower businesses to create and customize intelligent agents that augment their workforce.
Unlike traditional chatbots or virtual agents that rely on manual triggers and struggle with complex processes, Agentforce agents operate independently and are goal-oriented. They intelligently access and process real-time data within Salesforce, formulate action plans, and execute tasks — all without requiring human intervention.
Vonage + Salesforce is a long-established partnership, offering contact center solutions, APIs, a diverse range of workforce management partners, and robust routing and agent capacity models. Vonage is a leading contact center for Salesforce, with a 4.93/5 star rating and 1,000+ customer reviews on the Salesforce AppExchange.*
*Based on average rating and number of reviews on the Salesforce AppExchange as of September 2025.
Vonage Number Insights API and other APIs are integrated into Vonage Contact Center, driving deeper engagement via real-time context and intent-based automation, enabling stronger personalization, applying AI at scale, and more.
Yes, to adopt Agentforce, customers must be on Salesforce Service Cloud Voice (SCV). Vonage enables a smooth escalation from self-service to human-assisted.
