Business SMS
Send text messages from your business phone number with Vonage.
Vonage Business Communications (VBC) Desktop and Mobile Apps empower you to send and receive business SMS messages via your VBC number.1
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What is business text messaging, aka business SMS?
Basically, business SMS involves using text messages to quickly and conveniently connect with customers. Short, easily digestible text messages are perfect for a wide range of use cases — appointment reminders and scheduling, payment notifications, delivery updates, special offers, driving people to your website or to your social media feeds, and much more.
Advantages of VBC SMS
BENEFITS
SMS messages are a fast and efficient way for businesses to connect with customers. In fact, 78% of people use SMS at least occasionally to talk to businesses, according to Vonage’s 2024 Global Customer Engagement Report.
Ease: Reach your customers on their mobile devices. Send and receive texts and multimedia files with customers and colleagues.
Consistency: Maintain your business identity across devices when you text and make a call. Vonage Business Communications empowers users to communicate virtually anywhere, anytime.
Convenience: Enjoy texting to and from U.S. and Canada numbers.
Compliance: Ensure your business SMS number1 meets industry standards and regulations through a simple built-in workflow for 10DLC registration.
1 VBC customers must register SMS business numbers and pay associated fees. Contact Sales for more information.
Opt-Out Assist for 10DLC Registered SMS Numbers
Streamline the opt-out messaging process and ensure compliance with 10DLC regulations by setting up automatic responses sent to customers who text your business HELP or STOP. For instance, if a customer sends the STOP keyword, the your business’s predefined response message will be sent and a block will be placed on that phone number preventing future SMS messaging.
There's also the option to send an automatic reply to the opt-in keyword, JOIN.
With Vonage Business Communications, users in the U.S. with a registered phone number can send and receive business SMS and MMS to any U.S. and Canada phone number1 from their professional identities, even on their personal devices.
The VBC Desktop App is available on Mac and Windows PCs, while the VBC Mobile app can be downloaded for iOS® devices and Android™ phones. See app downloads.
Still have questions about Vonage Business SMS?
To access VBC services and apps, including business SMS capabilities, start by selecting a VBC plan that is right for your business. View our plans and buy online, schedule a conversation, or call 855-430-6401 to discuss your SMS needs with a VBC expert.
Still need help? Give us some details about your business and one of our experts will reach out with a custom quote.
VBC apps empower your business communications, including SMS. VBC Desktop and Mobile apps are included with all VBC plans.
Short Message Service (SMS) is designed to send short text communications, commonly known as "texting."
To use VBC business services to send SMS communications within the U.S. and Canada, your phone numbers must be registered through The Campaign Registry.
Please see our support documentation for detailed information.
Once registered with The Campaign Registry., VBC customers within the U.S. can send and receive SMS messages to U.S. and Canada based telephone numbers via VBC Desktop App and/or Mobile App.
To get started, compare plans and buy online or speak with an expert to discuss your SMS needs.
Communicating with customers via SMS (Short Message Service) can provide several benefits for businesses, including:
High open rates: SMS messages often have a much higher open rate compared to other communication channels.
Quick and efficient: SMS messages are delivered quickly and on your customers' mobile devices. This can enable businesses to efficiently respond to inquiries or send timely information.
Send business SMS with Vonage Business Communications. See plans and buy online or talk with an expert to learn more.
Speak with a Business VoIP specialist
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
