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Business SMS and MMS

Send text and multimedia messages from your business phone number with Vonage.

 

Vonage Business Communications (VBC) Desktop and Mobile Apps empower you to send and receive business SMS and MMS messages via your VBC number.1

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What is business text messaging, aka business SMS?

Basically, business SMS involves using text messages to quickly and conveniently connect with customers. Short, easily digestible text messages are perfect for a wide range of use cases — appointment reminders and scheduling, payment notifications, delivery updates, special offers, driving people to your website or to your social media feeds, and much more.

Photo of man texting icons showing MMS, Voice and Chat

What is business MMS?

MMS, or Multimedia Messaging Service, was built on the same technology as SMS, but it allows you to send rich content like images, videos, GIFs, and audio. With business MMS, you can enhance text messages to increase brand awareness, customer engagement, and sales.

Advantages of VBC SMS & MMS

BENEFITS

SMS and MMS messages are a fast and efficient way for businesses to connect with customers. In fact, 78% of people use SMS at least occasionally to talk to businesses, according to Vonage’s 2024 Global Customer Engagement Report.

  • Ease: Reach your customers on their mobile devices. Send and receive texts and multimedia files with customers and colleagues.

  • Consistency: Maintain your business identity across devices when you text, send an MMS, or make a call. Vonage Business Communications empowers users to communicate virtually anywhere, anytime.

  • Convenience: Enjoy texting and sending MMS to and from U.S. and Canada numbers.

  • Compliance: Ensure your business SMS number1 meets industry standards and regulations through a simple built-in workflow for 10DLC registration.

1 VBC customers must register SMS business numbers and pay associated fees. Contact Sales for more information.

Opt-Out Assist for 10DLC Registered SMS Numbers

Streamline the opt-out messaging process and ensure compliance with 10DLC regulations by setting up automatic responses sent to customers who text your business HELP or STOP. For instance, if a customer sends the STOP keyword, the your business’s predefined response message will be sent and a block will be placed on that phone number preventing future SMS messaging. 

There's also the option to send an automatic reply to the opt-in keyword, JOIN.

With Vonage Business Communications, users in the U.S. with a registered phone number can send and receive business SMS and MMS to any U.S. and Canada phone number1 from their professional identities, even on their personal devices.

The VBC Desktop App is available on Mac and Windows PCs, while the VBC Mobile app can be downloaded for iOS® devices and Android™ phones. See app downloads.

Still have questions about Vonage Business SMS & MMS?

To access VBC services and apps, including business SMS and MMS capabilities, start by selecting a VBC plan that is right for your business.  View our plans and buy onlineschedule a conversation, or call 855-430-6401 to discuss your SMS and MMS needs with a VBC expert.  

Still need help? Give us some details about your business and one of our experts will reach out with a custom quote.

VBC apps empower your business communications, including SMS and MMS.  VBC Desktop and Mobile apps are included with all VBC plans.   

See VBC app downloads 

Short Message Service (SMS) is designed to send short text communications, commonly known as "texting." 

Multimedia Message Service (MMS) enables the use of photos, videos, and audio files in these communications.   

To use VBC business services to send SMS/MMS communications within the U.S. and Canada, your phone numbers must be registered through The Campaign Registry. 

Please see our support documentation for detailed information.

Once registered with The Campaign Registry., VBC customers within the U.S. can send and receive SMS and MMS to U.S. and Canada based telephone numbers via VBC Desktop App and/or Mobile App.   

To get started, compare plans and buy online or speak with an expert to discuss your MMS or SMS needs.   

Communicating with customers via SMS (Short Message Service) or MMS (Multimedia Message Service) can provide several benefits for businesses, including:

  • High open rates: SMS messages often have a much higher open rate compared to other communication channels.

  • Quick and efficient: SMS and MMS messages are delivered quickly and on your customers' mobile devices. This can enable businesses to efficiently respond to inquiries or send timely information.

  • Rich media content: MMS messages allow businesses to include rich media content such as images, videos, and audio, which can be used to showcase products, promotions, and other content in a more engaging and interactive way.

Send business SMS and MMS with Vonage Business Communications. See plans and buy online or talk with an expert to learn more.

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