Cloud contact center software designed for your business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
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Salesforce integration
Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce.
Advanced CTI routing
Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer.
Agent-centered UX
Provide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.
Vonage Contact Center, designed for Salesforce
Our contact center software solution integrates with Salesforce, making it the clear choice for sales and service teams.
- Route calls to appropriate agent to address immediate needs
- Customize dashboards with updated details
- Reach customers on their channels of choice
- Automate resources to create time and address more complex asks
- Link with Einstein Analytics to unlock hidden insights
- Enjoy greater overall efficiency and CX
Introducing our Express and Elevate Contact Centers
Use a different CRM? We've got other options, too: like a call center solution built just for small and medium businesses seeking full CRM integration and a single platform for all their communications.
- Reduce IT complexity to deploy advanced voice capabilities
- Match callers with the best available agent with Automatic Call Distribution and skills-based routing
- Track customer activity and sync data into reporting dashboards
- Manage call flow with Interactive Voice Response and queued callback
- Configure agent status to minimize wait time and disruption
- Manage CX from anywhere
Awards
Organizations around the world have excitedly shouted: “and the winner is, Vonage.”
- 2019 Visionary in Gartner Magic Quadrant for Contact Center as a Service (CCaaS)
- 2019 CRM Excellence Award
- 2019 ContactCenterWorld Award
- 2019 Cloud Computing Magazine Product of the Year
- 2019 Internet Telephony Product of the Year
- 2019 Customer Magazine Product of the Year
Getting started with Salesforce and Vonage Contact Centers
Watch a short video to see just how easy it is to get started with a Vonage Contact Center designed for Salesforce.
Contact Center Overview
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