Vonage Contact Center, powered by AI
What happens when agents are equipped with a flexible, AI-powered Contact Center as a Service (CCaaS) solution that provides more actionable insights? Better customer experiences, enhanced agent productivity and satisfaction, first-contact resolutions, and more.
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Explore the different Vonage Contact Center solutions that take agent productivity and customer satisfaction to new levels.
Vonage Premier for Service Cloud Voice
Deliver next-level agent and customer engagement with the power of Vonage plus Salesforce.
Bring Your Own Channel for CCaaS
Take your Salesforce Service Cloud Voice investment beyond voice with AI-fueled communications.
VCC Intelligent Workspace
Empower agents to deliver personalized customer interactions across channels.
Vonage Fusion
Seamlessly combine contact center and unified communications solutions with a single vendor.
Enable smart end-to-end interactions
Discover how AI can help improve contact center experiences.
Reduce complexity:Â Apply digital channels across interfaces, like VCC Intelligent Workspace and Salesforce Service Cloud Voice, to simplify agent experiences.Â
Increase self-service:Â Enable self-service for simple customer queries with automated FAQs across channels, fueled by Vonage AI Virtual Agent.
Escalate to live agent: Vonage AI Virtual Agent escalates more complex issues and questions to a live agent with relevant expertise.
Boost service:Â Tools like transcription and sentiment analysis, powered by Vonage AI, prepare the resources agents need to deliver swift customer service.
Better analysis:Â Interaction data is analyzed by Vonage Conversational Insights and integrates with CRM or BI reporting tools to help optimize contact center experiences.
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Better outcomes that drive revenue
Our ready-to-use CRM and productivity app integrations help boost service and sales. View all integrations
Easy-to-use omnichannel features
That’s how you get your agents to stay happy, stick around, and help customers on first contact. Check out omnichannel
A single, cloud-based solution
Get proven flexibility, reliability, and performance with on-demand scalability - all in the cloud. See our platform
Did someone say Salesforce?
Vonage seamlessly integrates with Salesforce, hence our 4.9 rating on the AppExchange and 970+ reviews. Learn more
Take agent experience to a new level
Gamification turns agents’ jobs into fun, boosting efficiency and productivity. Plus, features like call logging and recording can inspire agent performance. Explore gamification
Customer service that shines
When the contact center and other business areas use the same communications platform, agents can collaborate with back office experts more effectively. Learn more
Provide security and compliance
Vonage maintains a range of compliance certifications that are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. More about security & compliance
Reimagine ... everything
Imagine enhancing the customer journey, empowering remote or hybrid workforces, and easily adapting to evolving communication needs. Vonage Contact Center (VCC) is an AI-powered platform with features that help businesses reimagine these interactions.
Mixed-mode lets you choose the most effective interface based on specific agent roles, like Vonage Intelligent Workspace or Salesforce Service Cloud Voice.
VCC tools help future-proof contact centers with virtual and live agent capabilities that lead to enhanced customer engagement.Â
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Customer data + AI + omnichannel = better business outcomes
Make this formula a reality for your business with VCC.
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VCC easily integrates with CRMs to centralize customer data, offers omnichannel features that are easy-to-use, and uses AI that routes customers to the right service regardless of telephony provider. Added bonus? It's completely cloud-based.
Auto-log calls and recordings and display the latest customer-info screen pops right in the CRM.
Make things easy with click-to-dial or auto-dial in your CRM, and even keep other features from existing telephony tools.
Omnichannel capabilities help you engage with customers on the channels they prefer.
Cut disruptive background noises from calls with AI-powered Enhanced Noise Cancellation for better calls, transcriptions, and analytics.
“As we looked to improve agent engagement and overall call rates with clients, we saw that something as simple as a scheduled call wasn’t happening almost half the time. We worked with Vonage to add AI to our call center solution. Now, once the caller confirms they're ready to talk, the call connects. One simple, split-second addition through AI helped us increase our client engagement and our agent productivity.”
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AI-powered features drive results
Vonage AIÂ Virtual Assistant brings conversational AI to your self-service requests and automates simple questions that may not need a live agent.
Conversation Analyzer quickly helps transcribe, tag, and QA customer calls.
Custom dashboards and wallboards deliver real-time visibility into KPIs.
Video and screen sharing brings a new level of customer engagement.
Agent Assist enhances agent productivity and boosts customer engagement, leading to better outcomes.
A suite of communications APIs enriches contact center experiences.
Discover why Vonage Contact Center is chosen and recognized year after year
Frequently Asked Questions
A cloud contact center is an internet-based software facility or platform that can manage inbound and outbound customer interactions for a business. A cloud-based solution offers flexibility, scalability, cost savings, cross-channel capabilities, advanced features, and more that a traditional on-premises contact center can’t match.
An omnichannel contact center simplifies business and elevates customer and employee engagement. If equipped with AI-powered functionality, it can provide superior self-service capabilities and improve agent productivity. Using a cloud-based contact center solution can deliver personalized and effective customer connections on their channel of choice — voice, webchat, SMS, email, and/or social media.
A contact center is just what the name implies: a central point from which you can manage all of your customer interactions. An effective contact center can improve customer experiences, boost sales, and build loyalty.
CCaaS is a cloud-based solution that integrates all of a company's customer-facing communication channels — voice, messaging, video, conferencing, and social chat — into a single communication platform.
While both call centers and contact centers handle customer service, call centers typically employ only one channel — the phone call. In contrast, contact centers use a number of channels to resolve customer issues.
