Sales teamsDeep Salesforce integration gives your sales team engagement histories across every channel, so they’re free to concentrate on connecting.
Service teamsYour customers expect outstanding service, and you expect to give it to them–Vonage contact centers helps your people deliver a personalized, emotive experience every time.
IT teamsYour entire contact center system can exist in the cloud—no legacy systems to update, no complicated software to install and maintain - making IT easier.
Salesforce adminsSalesforce is in our blood, and our contact center was built to behave like a new, critical feature of the Salesforce you already know and love.
Make your cold calls a little warmer
Our Salesforce-integrated contact center makes sales calls, cold calling, and warm calling more personal. Personal, engaging conversation means more sales.
- Salesforce dialer
- Screen pops
- Conversation analyzer
- Contextual conversations
Have a real relationship with every customer
Your customers expect outstanding service, and you expect to give it to them—but that’s just the start. Our contact center helps your people solve problems the first time, smooth tricky conversations, and add insight to everyday queries, creating customer experiences that set you apart.
- Dynamic call routing
- Intelligent IVR
- Omnichannel capability to reach your customers wherever they are
- Deep Salesforce integration for complete engagement histories at a glance
We’re in the cloud
Managing contact center applications is hard. Legacy IT infrastructure is starting to crumble. Supporting multiple systems is time-intensive and expensive. Plus, when it is time to change, there is the headache of retrofitting an ACD solution onto existing telephony. A Vonage contact center makes IT easier. We are 100% cloud-based & device-agnostic for telephony infrastructure.
- Single call plan to intelligently distribute calls across the globe
- Click-to-dial and telephony
- Global voice assurance
- Global reliability
The contact center built for Salesforce
Many can claim Salesforce integration, but our contact center was designed to behave like a Salesforce feature. It provides the admin tools and functions you need as a Salesforce admin.
- Manage agents from the Salesforce UI
- Unlock hidden insights from every customer conversation
- Route voice, email, chat, SMS, video, and social channels together using the same business logic