Our contact center plans
Priority
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Announcement Place in Queue
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Analytics, Reporting, and Dashboards
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Screen Pops, Call Recordings
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Disaster Recovery, Emergency Call Routing
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IVR, Skills-based Routing, SLA Optimizer
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Post Call Quality Rating
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Priority Call Handling, Personal Queues
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Single sign-on
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Contextualized Notifications
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Dialer, Omnichannel*
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…and more
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We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Premium
A great option for companies focusing on improving customer experience and agent performance
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Dynamic & Multilingual Announcements
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Dynamic Routing, Queued Callback
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Whisper Coaching
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Post Call Survey
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APIs for
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Agent Availability
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Authentication
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Reporting, Interactions
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User Admin
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…and more
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Add-on Options
Additional add-on options make your contact center work even harder for your business:
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
*Capabilities supported by CRM
How much can you save?
Enter your details in the calculator to see your estimated savings with Vonage Contact Centers
Your estimated savings
Omni-Channel
Omni Channel EfficiencyiOmni-Channel Efficiency is the average rate of productivity gains achieved when agents can seamlessly handle customer interactions across multiple channels. Calculated as the average rate of efficiency gained per employee.Agent Productivity
Average Handle Time ReductioniAverage Handle Time (AHT) is a call center metric measuring the average duration of one complete transaction, including Talk Time, Hold Time & After Call Wrap Up Time.Agent Productivity
Agents Assist / Next Best ActioniAgent Assist Efficiency is defined as AI-powered agent assistance that provides real-time transcription, surfaces relevant knowledge articles, recommends next-best actions, monitors customer sentiment, and automates call summarization and disposition.Operational Efficiency
Intelligent Dynamic RoutingiIntelligent Dynamic Call Routing is defined by analyzing multiple data points to make optimal routing decisions.Operational Efficiency
Self Service EfficiencyiSelf-Service Efficiency is defined as comparing the cost differential between human-handled interactions and automated virtual assistant interactions.
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
*Estimated cost only. Actual cost may vary.
Unified Communications add-on
Enterprise telephony, meetings, and video chat: Vonage Business Communications (VBC) is a single platform for all your communications needs.
Different features available for different CRMs. Please contact us to discuss the best solution for you.
