Full Salesforce integrationSalesforce customer data and insights help deliver personal and positive experiences.
Right data at the right timeCustomized dashboards provide an instant view of engagement histories.
OmnichannelQuick routing to reach customers on their channels of choice.
Efficiency and the CXAutomated resources create time to address more complex customer concerns.
Get your game on to motivate and reward employees.
Dive deeper into the conversation and discover new findings.
Resource the data you need through customized dashboards, wallboards, and reports.
Integrate with Salesforce to deliver a secure contact center data storage solution.
Salesforce digital channels
Deliver consistent customer experiences across voice, email, chat, SMS, video, and social.
Link contact center data with Einstein Analytics to unlock hidden insights.
Combine LiveAgent and chatbots, Salesforce channels, and voice into a seamless experience.
Elevate the experience by addressing customer needs on their schedule and preferred platform.
Monitor chatbot conversations, identify long wait times, and route to the best available agent.
Connect calls to the best available agent through skills-based routing, case-owner routing, etc.
Enjoy full CTI integration to automate dialing, capture metrics, launch targeted campaigns, and more.
Leverage Salesforce data to make smart, dynamic routing decisions—and personalize the CX.
Manage your call centers from a single point of control to consolidate operations and save time.
Use the local telephony infrastructure to ensure call quality and positive customer experiences.
Integrate customer data and Salesforce insights to intelligently route calls.
Help your live agents find the best answers faster with artificial intelligence built specifically for contact centers.
Provide teams with the Salesforce tools and insights to help strengthen the agent experience.
Record all inbound and outbound contact center calls for training, issue resolution, and more.
Conduct on-the-spot coaching or review call recordings for further training.
Simplify quality management by integrating metrics directly into Salesforce.
Maximize productivity and customer service levels.
Directly dial from Salesforce
Remove misdials and shorten the time between calls to create more time for meaningful conversations.
- Automatically log all activity and call recordings
- CLID presents a local number when dialing
- Auto-dialing based on Salesforce lists and campaigns
- Conveniently track and report activities with Salesforce tools and dashboards
Dive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.
- Einstein Analytics integration helps visually segment and analyze conversations
- Speech-to-text transcribes and logs calls into Salesforce objects, such as contacts, cases, and custom objects
- Automatic voice call analysis quickly spotlight trends and assess your team’s compliance and product knowledge
- Easily pair transcripts and metrics to help better understand a conversation