Full Salesforce integrationSalesforce customer data and insights help deliver personal and positive experiences.
Right data at the right timeCustomized dashboards provide an instant view of engagement histories.
OmnichannelQuick routing to reach customers on their channels of choice.
Efficiency and the CXAutomated resources create time to address more complex customer concerns.
Salesforce digital channels
Augment live agents with Vonage Contact Center AI
Our AI-driven speech recognition and analytics technology helps your live agents find the best answers faster with artificial intelligence built specifically for contact centers.
Directly dial from SalesforceRemove misdials and shorten the time between calls to create more time for meaningful conversations.
- Automatically log all activity and call recordings
- CLID presents a local number when dialing
- Auto-dialing based on Salesforce lists and campaigns
- Conveniently track and report activities with Salesforce tools and dashboards
Conversation AnalyzerDive deeper into the conversation and discover new findings with Vonage Conversation Analyzer.
- Einstein Analytics integration helps visually segment and analyze conversations
- Speech-to-text transcribes and logs calls into Salesforce objects, such as contacts, cases, and custom objects
- Automatic voice call analysis quickly spotlight trends and assess your team’s compliance and product knowledge
- Easily pair transcripts and metrics to help better understand a conversation