Deliver outstanding service
Vonage partners with workforce management solutions to optimize your resources by combining scheduling and forecasting. Add the Vonage contact center management system reporting—to help maximize both productivity and customer service levels.
Thanks for reaching out!
A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
.jpg "Female Executive Working At Night")
Optimize omnichannel support
Fuse contact center infrastructure voice channel with Salesforce digital channels to optimize omnichannel support
Take action in real-time
Use real-time agent adherence statistics to manage your teams as effectively as possible, giving you the best opportunity to meet service levels
Meet your service level goals
Provide the right number of agents, with the right skills to handle predicted call volumes to achieve designed SLAs
A single vendor advantage
Enjoy the added benefit of purchasing a complete solution from a single vendor – easier purchasing, simpler supplier management and support model
Workforce management for the modern contact center
Workforce Management (WFM) solutions relay the data you have available and use it to improve the accuracy of your forecasts and create schedules that are just right for your organization and service level goals. Traditionally, WFM solutions meant large upfront costs and ongoing maintenance, but with Vonage Contact Center, you can:
- Remove the upfront costs and burden on IT resources
- Use historical activity to help make better decisions for the future
- Analyze omnichannel data from your contact center infrastructure and Salesforce to create accurate forecasts
- Immediately adjust your schedules to meet your changing needs or respond to the unexpected with intraday tracking of trends
Workforce management features
Minimize Complexity
A single, pre-integrated platform from a single vendor seamlessly connects your WFM and telephony.
Deliver on Your SLA
Consistently optimize schedules to meet service level agreements.
Forecast
More accurately predict upcoming traffic by using existing rich data.
Reduce Costs
Properly staff your team based on accurate forecasting.
Ensure Real-Time Agent Adherence
Integrating WFM with Vonage allows for greater detail in agent adherence. This highlights who is available to take a call at any point.
Schedule
Conveniently combine automatic scheduling with accurate forecasting.
.jpg "Programmer Writing A Computer Code At His Office At Night")
