Public sector solutions

When your employees and teams work better together, they can better serve your neighbors, friends, and citizens. And the Vonage suite of unified communications, contact center, and communications APIs helps you engage your community.

woman on public transportation looking at phone
Five people on their mobile devices, with illustrated icons above them showing different channels: voice, video, social media
COMMUNICATIONS APIS

The modern day town hall

Thanks to Vonage communications APIs, you can seamlessly integrate messaging, voice, and video into your community outreach. It’s a great way to keep everyone in touch on their schedule and favorite platform.

  • Create an omnichannel experience with our Voice API, Video API, Messages API, and more.

  • Keep everyone updated with push notifications

  • Add a friendly face and strengthen the community concept through video conferencing

  • Guide the public toward the correct department with AI, social chat apps, voice bots, or chatbots

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Contact Centers

Less “Thank you for holding” and more “How can I help you?”

The customer experience goes a long way toward building trust and delivering a community-first focus. Vonage Contact Center offers a host of tools and features, such as self-service IVR and a call-back service, routing to the most-skilled agent, virtual assistants, video chat and screen sharing, and more. These help you better address calls and elevate the customer experience (CX).

  • Leverage a virtual assistant, through AI technology, to answer calls, start to understand the request or issue, and initiate next steps

  • Improve efficiency and build trust through video chat and screen share

  • Help boost key contact center metrics such as AHT, FCR, CSAT, NPS, and more 

  • Serve your community over their preferred channel, such as email, voice, or social media

  • Stay compliant with contact center security across ISO 27001, SOC 2, HIPAA, and GDPR certifications

Customer solutions meeting over video
Unified Communications

Comfort in the community

Community means being there and looking after one another. So just imagine the comfort when one hears a friendly voice (or two).

  • Make every call productive with 50+ cloud-based business phone features, including paperless fax, call monitoring, virtual receptionists, and more

  • Offer an elevated quality of service across any network with 99.999% uptime reliability* and an SD-WAN solution

  • Let customers connect by clicking a button on your website 

*Based on Vonage's average up time and/or availability.

 

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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: local numbers