Vonage Business Communications
Unified communications can enhance customer experiences and employee collaboration – all from virtually anywhere. Discover how Vonage Business Communications (VBC) solutions can help your organization.
What is VBC? Watch our short video overview.
Desktop app
Phone calls, video conferencing and team messaging too. Dozens of apps to extend and integrate. All on your laptop with the VBC Desktop app.
Mobile app
Use your work number on your mobile device to make calls, send messages, video conference and more. Available on iOS or Android with the VBC Mobile App.
Desk Phones
Modern VoIP phones are loaded with features to support modern businesses, but are as easy to use as a headset. Add a desk phone to VBC or bring your own.
Video Conference
Strengthen employee and customer relationships, foster collaboration, and increase productivity with easy-to-use video interactions.
Make Engaging With Customers and Employees Easy
Enhance operational efficiency, foster collaboration, and improve customer interactions — all in a secure way — with VBC.
Messaging – Instant messaging, SMS, MMS. Engage with employees and customers in their channel of choice.
Virtual Receptionist – Improve productivity with a virtual receptionist that routes incoming calls, reducing the time human employees spend routing calls, freeing them up for more complex issues.
AI Virtual Assistant – Improve customer experiences by enabling AI to handle common inquiries. It can also reduce long wait times and effectively capture customer data.
SSO & SCIM – Let your employees connect to VBC more securely with their company credentials. It’s easier for them to log in, and easier for your IT department to add and remove users.
Employee and customer communications in perfect harmony. It's that simple.
Vonage Fusion combines our proven UCaaS and CCaaS solutions to provide powerful features, consistent performance, and integrations with popular CRMs and productivity tools.
Employee and customer communications in perfect harmony. It's that simple.
Vonage Fusion combines our proven UCaaS and CCaaS solutions to provide powerful features, consistent performance, and integrations with popular CRMs and productivity tools.
Learn moreReady to start calling with Vonage?
Compare plans & buy online Schedule a conversation 1-855-430-6401
Make Business Communications More Efficient With Unified Communications Administration Tools
Features and functionality in the VBC Admin Dashboard helps add extensions, view account billing, and more.
VBC Admin Portal – Easy-to-use portal that fully manages the VBC communication system, from provisioning new users to assigning calling features that improve user adoption.
On Demand Call-Recording – Meet compliance requirements and monitor by allowing users to record individual calls or meetings.
AI Transcription for On Demand Call Recording – Save valuable time by automatically transcribing recorded calls or meetings into easy to search text. Find discussion topics faster or save it for record-keeping.
Business Inbox - Create a more personalized experience and address customer needs faster on the channels they prefer – social, SMS, or chat.
Toll Free Company Number – Convey credibility and professionalism that helps establish customer trust – all with a toll-free or 1-800 business phone number.
Analytics and Insights – Track overall system trends and usage at company-wide level, whether by user or extension. Analyze rich usage data to maintain security and costs under control.
Boost performance and meet modern business needs
Enhance the performance and reliability of your business communications with a smart, cloud-based system that supports quality of service and bandwidth needs across channels. VBC SmartWAN and VBC SmartWAN+ can handle the changing bandwidth needs of your user base, so you can focus on growing your business.
VBC SmartWAN
VBC SmartWAN prioritizes real-time calling, messaging, and video conferencing with the high-quality performance of VBC’s 99.999% uptime reliability*. It increases security and privacy using a hybrid network solution, while minimizing disruptions by creating fail-safes over multiple internet connections.
*The 99.999% claim is based on Vonage's average up-time and/or availability.
VBC SmartWAN+
How is VBC SmartWAN+ different? The “+” stands for added professional managed services that provide rapid deployment of network connectivity, easing IT team burdens. It provisions circuits through trusted partnerships with ISPs, cable, and wireless providers to manage, monitor, and allocate bandwidth.
Integrations That Support Productivity and Collaboration
There’s real value in bringing together your unified communications system and business tools your team already uses. It can reduce the time employees spend switching between systems, help them capture insights during each interaction, and improve overall customer experiences.
Leverage Existing Investments
Leverage existing IT investments by integrating VBC with common customer relationship management (CRM) tools such as Salesforce, Microsoft Dynamics, and Zoho, and business productivity tools like Slack and G Suite.
Enhance Microsoft Teams
Want to enhance your Microsoft Teams experience? Start by adding feature-rich calling, messaging, and video. VBC connects your Teams users to the rest of your business and improves continuity by ensuring that communication remains open during any disruptions. Learn more about VBC for Microsoft Teams and VBC Voice for Microsoft Teams.
“Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations.”
VBC is the world's most flexible cloud communications system
Security and compliance
Secure communications that meet your industry’s regulatory requirements. See VBC Security & Reliability
Customer service
Support with getting started, account management, features and settings, and more. Explore VBC SupportThe 99.999% claim is based on Vonage's average up-time and/or availability.
VBC Plans and Pricing
Premium
Our enhanced business communications app with video, integrations, and analytics
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Supports VoIP desk phones
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Unlimited video meetings (up to 200 participants)
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Team Messaging
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VBC App Center3
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Single Sign-On
Vonage Business Communications
Learn how our unified communications can enhance your business
Still have questions about VBC?
To start calling with Vonage, View our plans and buy online, schedule a conversation or simply call 1-855-430-6401 to speak with a Business VoIP expert.
Need help deciding? Use our solution finder to find the features, add-ons and business phones that are right for your business.
Need help? Docs, training sessions and live chat are available on the VBC Support portal
VBC comes with a whole suite of features to help your employees communicate and collaborate from wherever they are.
- VBC Mobile app allows for calls, SMS and messaging, video conferencing from a work extension on an Android or iOS device.
- The VBC desktop app allows you to do the same from your laptop or desktop computer.
- For the home office, desktop business phones can be ordered and will come pre-configured to work with your VBC service.
VoIP stands for "Voice over Internet Protocol," which is a technology that enables voice communication delivered via broadband internet connection, instead of a traditional analog phone line. Vonage Business Communications (VBC) is a unified communications as a service (UCaaS) suite that uses VoIP technology to enable calling from business phone numbers and extensions from most devices with a high-speed internet connection.
Yes, you can add or change your settings, add extensions and request phone numbers with the Vonage admin portal. We also have toll-free, local market and global presence options available in some countries. Speak with an expert to learn more
Every business is unique, but here are some of our favorite features for small to mid-sized businesses.
- Virtual recptionist: Route your calls to the right place and support multiple schedules.
- Never-miss-a-call: ring on all of your devices, set follow-me hours and more.
- Business inbox: All of your business messaging in the same portal
- Vonage meetings: When you need face-to-face communication or just want to hold a team meeting.
- Call logging and contact history: See your history and analyze data trends
- Paperless fax: Send faxes from your computer.
- Call queue: Manage your incoming calls when volume is high and staff is limited
Speak with a Business VoIP specialist
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
