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Vonage Business Communications

Unified communications can enhance customer experiences and employee collaboration – all from virtually anywhere. Discover how Vonage Business Communications (VBC) solutions can help your organization.

 

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What is VBC? Watch our short video overview.

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Desktop app

Phone calls, video conferencing and team messaging too. Dozens of apps to extend and integrate. All on your laptop with the VBC Desktop app.

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Mobile app

Use your work number on your mobile device to make calls, send messages, video conference and more. Available on iOS or Android with the VBC Mobile App.

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Desk Phones

Modern VoIP phones are loaded with features to support modern businesses, but are as easy to use as a headset. Add a desk phone to VBC or bring your own.

Video conference

Video Conference

Strengthen employee and customer relationships, foster collaboration, and increase productivity with easy-to-use video interactions.

Make Engaging With Customers and Employees Easy

Enhance operational efficiency, foster collaboration, and improve customer interactions — all in a secure way — with VBC.

  • Messaging – Instant messaging, SMS, MMS. Engage with employees and customers in their channel of choice.

     

     

  • Virtual Receptionist – Improve productivity with a virtual receptionist that routes incoming calls, reducing the time human employees spend routing calls, freeing them up for more complex issues.

  • AI Virtual Assistant – Improve customer experiences by enabling AI to handle common inquiries. It can also reduce long wait times and effectively capture customer data.

     

  • SSO & SCIM – Let your employees connect to VBC more securely with their company credentials. It’s easier for them to log in, and easier for your IT department to add and remove users.

     

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Employee and customer communications in perfect harmony. It's that simple. 

Vonage Fusion combines our proven UCaaS and CCaaS solutions to provide powerful features, consistent performance, and integrations with popular CRMs and productivity tools.

Employee and customer communications in perfect harmony. It's that simple. 

Vonage Fusion combines our proven UCaaS and CCaaS solutions to provide powerful features, consistent performance, and integrations with popular CRMs and productivity tools.

Learn more
Setup and admin

Make Business Communications More Efficient With Unified Communications Administration Tools

Features and functionality in the VBC Admin Dashboard helps add extensions, view account billing, and more.

  • VBC Admin Portal – Easy-to-use portal that fully manages the VBC communication system, from provisioning new users to assigning calling features that improve user adoption.

     

  • On Demand Call-Recording – Meet compliance requirements and monitor by allowing users to record individual calls or meetings.

     

  • AI Transcription for On Demand Call Recording – Save valuable time by automatically transcribing recorded calls or meetings into easy to search text. Find discussion topics faster or save it for record-keeping.

     

  • Business Inbox - Create a more personalized experience and address customer needs faster on the channels they prefer – social, SMS, or chat.

     

  • Toll Free Company Number – Convey credibility and professionalism that helps establish customer trust – all with a toll-free or 1-800 business phone number.

  • Analytics and Insights – Track overall system trends and usage at company-wide level, whether by user or extension. Analyze rich usage data to maintain security and costs under control.

     

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SMARTWAN AND SMARTWAN+

Boost performance and meet modern business needs

Enhance the performance and reliability of your business communications with a smart, cloud-based system that supports quality of service and bandwidth needs across channels. VBC SmartWAN and VBC SmartWAN+ can handle the changing bandwidth needs of your user base, so you can focus on growing your business.

 

VBC SmartWAN

 

VBC SmartWAN prioritizes real-time calling, messaging, and video conferencing with the high-quality performance of VBC’s 99.999% uptime reliability*. It increases security and privacy using a hybrid network solution, while minimizing disruptions by creating fail-safes over multiple internet connections.

*The 99.999% claim is based on Vonage's average up-time and/or availability.

 

VBC SmartWAN+

 

How is VBC SmartWAN+ different? The “+” stands for added professional managed services that provide rapid deployment of network connectivity, easing IT team burdens. It provisions circuits through trusted partnerships with ISPs, cable, and wireless providers to manage, monitor, and allocate bandwidth.

CRM Integrations

Integrations That Support Productivity and Collaboration

There’s real value in bringing together your unified communications system and business tools your team already uses. It can reduce the time employees spend switching between systems, help them capture insights during each interaction, and improve overall customer experiences.

 

Leverage Existing Investments

 

Leverage existing IT investments by integrating VBC with common customer relationship management (CRM) tools such as Salesforce, Microsoft Dynamics, and Zoho, and business productivity tools like Slack and G Suite.

 

Enhance Microsoft Teams 

 

Want to enhance your Microsoft Teams experience? Start by adding feature-rich calling, messaging, and video. VBC connects your Teams users to the rest of your business and improves continuity by ensuring that communication remains open during any disruptions. Learn more about VBC for Microsoft Teams and VBC Voice for Microsoft Teams.

“Vonage Business Communications was the one solution that met all our needs. We have a convenient, single application integration with Microsoft Teams, as well as the ability to support our international locations.”

Calvin Hung, Network & Tech Support Supervisor Clearfreight

VBC is the world's most flexible cloud communications system

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Reliability

99.999% uptime reliability to keep your business running.2 Explore our tech
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Security and compliance

Secure communications that meet your industry’s regulatory requirements. See VBC Security & Reliability
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Ease of use

Switching is a cinch, and using it is even easier. See how
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Customer service

Support with getting started, account management, features and settings, and more. Explore VBC Support
2

The 99.999% claim is based on Vonage's average up-time and/or availability.

VBC Plans and Pricing

Annually
Monthly
Basic

Mobile

A reliable, easy-to-use phone service app to meet your business communications needs

  • Supports desktop and mobile apps

  • Unlimited domestic calling

  • SMS and MMS2

  • Voicemail

12-MONTH PROMOTION
MONTHLY PLAN
$19.99
SAVE 30%
$13.99
$19.99

per month/per line

plus taxes & fees1

$17.99
SAVE 30%
$12.59
$17.99

per month/per extension

plus taxes & fees1

$17.99
SAVE 30%
$12.59
$17.99

per month/per extension

plus taxes & fees1

$14.99
SAVE 30%
$10.49
$14.99

per month/per extension

plus taxes & fees1

Contact sales
$19.99

per month/per extension

plus taxes & fees1

$17.99

per month/per extension

plus taxes & fees1

$17.99

per month/per extension

plus taxes & fees1

$14.99

per month/per extension

plus taxes & fees1

Contact sales
Most popular

Premium

Our enhanced business communications app with video, integrations, and analytics

  • Supports VoIP desk phones

  • Unlimited video meetings (up to 200 participants)

  • Team Messaging

  • VBC App Center3

  • Single Sign-On

12-MONTH PROMOTION
MONTHLY PLAN
$29.99
SAVE 30%
$20.99
$29.99

per month/per line

plus taxes & fees1

$27.99
SAVE 30%
$19.59
$27.99

per month/per extension

plus taxes & fees1

$27.99
SAVE 30%
$19.59
$27.99

per month/per extension

plus taxes & fees1

$24.99
SAVE 30%
$17.49
$24.99

per month/per extension

plus taxes & fees1

Contact sales
$29.99

per month/per extension

plus taxes & fees1

$27.99

per month/per extension

plus taxes & fees1

$27.99

per month/per extension

plus taxes & fees1

$24.99

per month/per extension

plus taxes & fees1

Contact sales
Best value

Advanced

An integrated business communications solution with flexible and powerful features

  • On-demand call recording (15 hours per month)

  • Visual Voicemail (with transcription)

  • Call groups

12-MONTH PROMOTION
MONTHLY PLAN
$39.99
SAVE 30%
$27.99
$39.99

per month/per line

plus taxes & fees1

$37.99
SAVE 30%
$26.59
$37.99

per month/per extension

plus taxes & fees1

$37.99
SAVE 20%
$26.59
$37.99

per month/per extension

plus taxes & fees1

$34.99
SAVE 30%
$24.49
$34.99

per month/per extension

plus taxes & fees1

Contact sales
$39.99

per month/per extension

plus taxes & fees1

$37.99

per month/per extension

plus taxes & fees1

$37.99

per month/per extension

plus taxes & fees1

$34.99

per month/per extension

plus taxes & fees1

Contact sales

Vonage Business Communications

 

Learn how our unified communications can enhance your business
Get the details
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Still have questions about VBC?

To start calling with Vonage,  View our plans and buy onlineschedule a conversation or simply call 1-855-430-6401 to speak with a Business VoIP expert. 

Need help deciding? Use our solution finder to find the features, add-ons and business phones that are right for your business.   

Need help?  Docs, training sessions and live chat are available on the VBC Support portal

VBC comes with a whole suite of features to help your employees communicate and collaborate from wherever they are.   

  • VBC Mobile app allows for calls, SMS and messaging, video conferencing from a work extension on an Android or iOS device. 
  • The VBC desktop app allows you to do the same from your laptop or desktop computer.  
  • For the home office, desktop business phones can be ordered and will come pre-configured to work with your VBC service.   

VoIP stands for "Voice over Internet Protocol," which is a technology that enables voice communication delivered via broadband internet connection, instead of a traditional analog phone line. Vonage Business Communications (VBC) is a unified communications as a service (UCaaS) suite that uses VoIP technology to enable calling from business phone numbers and extensions from most devices with a high-speed internet connection.

Yes, you can add or change your settings, add extensions and request phone numbers with the Vonage admin portal.   We also have toll-free, local market and global presence options available in some countries.   Speak with an expert to learn more

Every business is unique, but here are some of our favorite features for small to mid-sized businesses.   

See all 50+ VBC features 

Speak with a Business VoIP specialist

Get a customized quote

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Thanks for reaching out!

We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.

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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers