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Our contact center platform

With Vonage Contact Center, you get a platform that:

  • Continuously rolls out new features on a microservices architecture
  • Delivers proven performance, reliability, and availability
  • Secures your customer data
  • Complies with the standards and regulations that matter most 
  • Enables on-demand scalability so you can expand as your business grows
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Microservices Architecture

Accelerate your speed of innovation in customer service

Vonage’s modular microservices-based architecture enables rapid, continuous delivery of new functionality needed to compete in today's fast-paced consumer centric world.

  • Reimagine and transform your customers’ experiences

  • Speed delivery of new features across the globe 

  • Minimize the risk of outages with higher reliability and built-in resiliency 

  • Focus more on delivering differentiated customer experiences and less on infrastructure

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Performance you can trust

We run tests constantly to ensure that Vonage Contact Center delivers a host of productivity and cost-efficiency advantages within acceptable timeframes. We also:
  • Measure times for call delivery (inbound and outbound) and routing, agent login, and administration
  • Measure results compared to thresholds established from customer feedback
  • Invest in extensive service resilience with automation, traffic management, monitoring, and alerting through all layers of the service

  • Make historical performance available for the previous 30 days
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Meet customer demands with a flexible contact center

With a true cloud environment and proven availability, Vonage Contact Center ensures flexibility, scalability, and reliability.
  • Scale your contact center up and down to meet business peaks and troughs
  • Fully scalable solution easily accommodates growth and global expansion
  • Cloud software uses distributed and redundant computing, scaling rapidly on demand
  • Available worldwide, serviced by our global network of data center infrastructure
  • Just add new licenses—no new hardware, software, or downloads needed
  • New agents can be up and running in minutes
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Security & Compliance

Committed to maintaining the highest standards of security and compliance

Vonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact center solution.
  • ISO 27001
  • SOC 2 Type II
  • PCI DSS compliance
  • GDPR compliance
  • Support for the Salesforce Shield Deterministic Encryption

Google Chrome Enterprise Recommended Badge

Google Chrome Enterprise Recommended

Certified on Chrome and Chromebooks for ease of use and deployment, cloud-based Vonage Contact Center serves to reduce IT complexity and lower operating costs.

Discover why Vonage Contact Center is chosen and recognized year after year

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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers