Contact center platform

With Vonage Contact Center, you get a platform that delivers proven performance, reliability, and availability, secures your customer data, complies with the standards and regulations that matter most, and enables on-demand scalability so you can expand as your business grows.
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Reliability

A contact center platform you can count on.

Scalability

Increase or decrease resources as needed.

Security & Compliance

Satisfy requirements and standards.
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Reliability

Performance you can trust

We run tests constantly to ensure that Vonage Contact Center delivers a host of productivity and cost-efficiency advantages within acceptable timeframes. We also:

  • Measure times for call delivery (inbound and outbound) and routing, agent login, and administration
  • Measure results compared to thresholds established from customer feedback
  • Update current performance in near real-time (within 20 minutes) on our site
  • Make historical performance available for the previous 30 days
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Scalability

Meet customer demands with a flexible contact center

With a true cloud environment and proven availability, Vonage Contact Center ensures flexibility, scalability, and reliability.

  • Scale your contact center up and down to meet business peaks and troughs
  • Fully scalable solution easily accommodates growth and global expansion
  • Cloud software uses distributed and redundant computing, scaling rapidly on demand
  • Available worldwide, serviced by our global network of data center infrastructure
  • Just add new licenses—no new hardware, software, or downloads needed
  • New agents can be up and running in minutes
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Security & Compliance

Committed to maintaining the highest standards of security and compliance

Vonage takes data security and compliance seriously, so at every stage and with every interaction, we strive to completely justify our customers' trust in our contact center solution.

  • ISO 27001
  • HIPAA
  • SOC 2 Type II
  • PCI DSS compliance
  • GDPR compliance
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US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444