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Vonage Contact Center for Microsoft Dynamics 365

Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. The integrated cloud contact center solution helps you drive external and internal customer satisfaction while providing agents with exactly what they need to be productive, all without leaving the app. Transform customer experiences into true customer loyalty.

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Microsoft Dynamics 365 Sales Hub

Support for Sales/Service Hubs and Field Service

Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it.
  • Sales and service teams
  • Field services teams
  • Any device, any time
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Leverage all the tools you need

A single interface, as easy to use as it is powerful.
  • Embedded Vonage ContactPad UI
  • Screen pop¹
  • Click-to-act
  • Dynamic routing¹
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Vonage and Microsoft: Guiding your move to a virtual contact center
Vonage enables unified communications users and contact center agents to take advantage of the same set of common call controls, making it easier to communicate across the business and swiftly address customer inquiries through an embedded experience within Microsoft Dynamics 365 or the Vonage Business Communications Desktop application.
Microsoft Dynamics 365 Service Hub

The features you need to improve your CX now and tomorrow.

Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.
  • Event and comment logging
  • New record creation²
  • Call summary reporting and playback link³
  • Near real-time metrics and historical data
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Satisfy just a few system requirements

Vonage Contact Center for Microsoft Dynamics 365 has a few simple requirements.
  • Be a Vonage Contact Center customer choosing from multiple plans to suit your needs
  • Microsoft Dynamics 365: Cloud version
  • The Vonage Contact Center for Microsoft Dynamics 365 Connector
  • Microsoft Edge, Chrome, Safari, or Firefox browser
  • The Channel Integration Framework 2.0 (a Microsoft plugin)

¹ Available with Select and Premium VCC packages

2 Available with Select and Premium VCC packages

3 Available with Select and Premium VCC packages or the Insights API



Vonage Contact Center for Microsoft Dynamics 365



We also have a Microsoft Dynamics integration with our unified communications platform! Learn more



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US toll-free number: 1-844-365-9460