Intelligent Workspace
Make your agents conversation-ready
Intelligent Workspace delivers a network-aware, AI-powered omnichannel contact center software that supports agents before, during, and after customer interactions. By bringing context, real-time guidance, and structured outcomes into a single workflow, it enables confident, consistent engagement across channels, devices, and evolving work environments — without disrupting your existing systems.
See how Intelligent Workspace drives consistent outcomes across interactions.
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
VCC Workspaces Interface
Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Vonage wins Cloud Award for VCC Intelligent Workspace
Vonage wins in the Best Use of Artificial Intelligence in Cloud Computing category
Learn more
Confident interactions from the start
Conversation-ready agents
Consistent outcomes at scale
Built to work with existing systems
Confident interactions from the start
Vonage helps establish trust before conversations begin with network intelligence backed by Ericsson. Identity Risk Score that assesses interaction risk and surfaces a clear risk classification to agents and routing workflows when a call arrives. Trusted engagement signals help teams engage with greater confidence, while reliable communications infrastructure supports consistent, high-quality CX across channels.
Key capabilities:
Identity Risk Score
Intelligent routing
Global connectivity
High-quality voice and digital engagement
RCS Messaging and Branded Calling
Conversation-ready agents
Prepare agents before, during, and after interactions with customer context, communication tools, AI-assisted guidance, and video capabilities in a single workspace. Agents gain visibility into customer history, intent, and previous interactions across voice, messaging, digital, and video experiences — whether handled by a human agent or AI.
Key capabilities:
Real-time transcription
Knowledge surfacing
Video capabilities
Context continuity across interactions
VCC Mobile App for engagement on the go
Consistent outcomes at scale
Turn customer interactions into operational insight with AI-powered automation, analytics, and standardized workflows that help reduce variability across teams. Automated summaries and reporting help organizations improve visibility, coaching, quality assurance, and operational consistency over time.
Automated summaries and wrap-up
AI-driven interaction insights
Reporting and analytics
Performance and coaching visibility
Standardized interaction outcomes
Built to work with existing systems
Connect CRM systems, communication channels, AI capabilities into a consistent operational environment without re-platforming the tools you already use. Intelligent Workspace integrates with systems like Salesforce, ServiceNow, HubSpot, Zendesk, and Microsoft tools — making contact center integration seamless without disrupting existing workflows. VCC Mobile App also extends core contact center voice capabilities for agents, and CRM access beyond the desktop for field and hybrid work.
Engage customers across every channel
Deliver connected customer engagement across channels — all within a unified experience that maintains context across interactions and handoffs. Intelligent Workspace supports both human and AI-assisted interactions, helping organizations deliver more responsive and consistent customer experiences across touchpoints.
Capabilities: Knowledge-based agent assist and AI-powered Virtual Assistants enable contextual continuity across channels and provide seamless escalation from AI to live agents.
Channels:
Voice
SMS
RCS
Web chat
Email
WhatsApp
Video
