Will AI Kill Off the Contact Center
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Without a doubt, AI plays a vital role in your contact center. In fact, AI can be there to guide customers through an initial self-service inquiry … and then before, during, and after the call. And the real-time insights present actionable tasks to elevate the CX and further engage your teams.
Tim KimberDirector of Product Marketing Vonage
Jonathan KershawDirector of Product Management Vonage
Watch and learn how AI in your contact center can:
Enhance the customer journey, with a bulk of calls requiring no human assistance
Increase automation and efficiency to extend contact center hours to 24/7
Save on operating costs
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