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Vonage Conversations for Salesforce

Turn your Salesforce into a personalized engagement tool. Thanks to Vonage Conversations for Salesforce, you can reach customers at scale across SMS, MMS, and WhatsApp from the Salesforce CRM— and seamlessly blend bots and agents.


It’s all about the customer experience

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Increase customer interactions

Put your customers at ease with immediate chat-based interactions on their favorite channels.
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Build personalized conversations

Allow your entire team to access customer chat histories and join the conversation.

Optimize engagement and productivity

Automate conversations with chatbots and route to the right agent for quicker service.
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Vonage Conversations for Salesforce

Customers expect immediate and personalized responses. And you want to exceed their expectations, every time. Salesforce is your single location to store customer data and interactions. You can also:

  • Scale and automate notifications: Trigger bots or various interactions based on any condition using recommended Salesforce workflow tools

  • Improve and increase visibility: View real-time dashboards of SMS, MMS, and WhatsApp conversations

  • Engage in two-way conversations: Give customers the choice to chat with Salesforce users, a Vonage Contact Center agent, or a blend of chatbots and human staff

  • Enable enterprise messaging: Empower any Salesforce user to engage in a customer chat, without the user-based license requirement

  • Customize and expand: Forget the templated workflows or coding, and add your own customized workflows as per your business processes.

  • Leverage Vonage Contact Center’s routing and reporting capabilities



A packaged, flexible, and scalable way to message from Salesforce


Vonage integration

Enjoy the Vonage suite of contact centers, unified communications and communications APIs
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Fast deployment

Get set up in minutes versus days, with no coding required.

Built for Salesforce

Use the latest Salesforce tools, on object support, fixed workflows, channels, and more.



Illustration of a woman sitting outside a brick-and-mortar store. She is using her laptop, and we see icons representing her shopping for clothes items, watching videos, chatting with store clerks, and making purchases online. CHECK OUT THE BENEFITS
How Conversational Commerce Can Improve Customer Engagement: The Link Between CX and UX
Conversational commerce offers an opportunity to improve customer engagement for all users.



Get started with Vonage Conversations for Salesforce

Ready to personalize your customer engagement through SMS, MMS, and WhatsApp?
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Speak with an expert.

US toll-free number: 1-844-365-9460
Outside the US: Local Numbers