FAQs

Q: How do I access the online conference and get my ticket?

There are a few ways, depending on how you received your invitation, more info to complete your registration and access the event can be found via this link.  

*Please be reminded to “Accept Registration” in your email if you have signed up as a “Guest” to get your ticket and access to the event. 

Q: What technology do I need?

A: For the best Hopin experience we recommend: • Using Google Chrome or Firefox (Please avoid Brave, Safari, and Microsoft IE or Edge). Make sure your browser is up to date, you can download Google Chrome here: Check your internet speed and network. Hopin recommends a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality. We recommend attending the event using a laptop or PC, as we cannot guarantee it will work flawlessly on mobile. 

Read more here

Q: Do I have to download something to run Hopin?

A: No. Hopin runs in your browser (just ensure you are using Google Chrome or Firefox). 

Q: How do I know when an area is live and what is happening next?

A: When an area (e.g. Stage) is “live” according to the event schedule, the red “LIVE” tag will be shown, indicating to attendees where the action is at the time. The “What’s happening now” button in the Reception area allows you to one-click navigate to where the action is. Keep track of any announcements and pinned messages from the organisers in the event chat. 

Q: What is Hopin Networking? What happens when I click the Ready button?

A: When an attendee clicks the Ready button they are immediately matched with a random fellow attendee via face-to-face video, similar to chat roulette. You will have 30 secs and up to 3 minutes to network with an attendee before being connected with another attendee at random. Meetings end automatically after three minutes and attendees can leave at any time. Conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account. You will have 30 secs and up to 3 minutes to network with an attendee before being connected with another attendee at random.

Q: What does it mean to Connect with another attendee? 

A: Networking conversation partners may decide to share contact information by clicking the Connect button. If both parties click Connect, the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account. 

Q: What’s the difference between the Event, Stage, and Session chat?

A: The event chat is for conference-wide discussions. It’s accessible on every page of the platform. We recommend keeping all discussion to the ‘event chat’, unless you are in ‘sessions’ where we would recommend using the ‘session chat’. 

Q: What happens when I send an attendee a direct message?

A: Attendees can message each other through direct messages. To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. If you have received a message the envelope icon will notify you at the top right of your screen. 

Q: What happens when I invite another attendee to a video call? 

A: The attendee will receive a direct message letting them know that you’ve invited them to a video call. You will both receive a link to a private session room within Hopin. The room will allow up to five people to share their webcam, therefore you may share the link with up to three other people. As per the advice above, please arrange a time for video calls before inviting people. 

Q: I just cannot access the event, what do I do?

Please follow the below steps: 

  1. Ensure you are signed up/signed in to Hopin here and have created your profile. 

  2. Have you accepted your registration email sent by Vonage/Hopin? 

  3. Are you using Google Chrome or Firefox? 

  4. Please ensure you do not have multiple browser tabs open 

  5. Close all other applications i.e. Outlook, Microsoft Teams etc. 

  6. Please ensure your firewalls do not block you from connecting (check Hopin settings with your IT department)

  7. Please try connecting on a personal laptop/device or your mobile 

  8. If still issues after the above, close everything down, reboot your computer and try again 

  9. Contact the event organiser or Hopin directly for advice