VBC Company Call Recording allows you to schedule the recording of inbound and outbound calls for all users within the organization. Grant access to employee call recordings to select individuals in the organization as needed. To ensure privacy, all recorded calls are password-protected and archived.
- Easily customize call recording rules in the VBC Admin Portal to meet business needs.
- Call recordings are captured and managed within the VBC Admin Portal.
- Access call recording data in Call Log reports within the VBC Admin Portal.
- Automate call recordings with set parameters across the organization or individual users.
- Facilitate a supervisor’s ability to access call recording for download and playback anytime; additionally enables ability to provide end-users with access to their own recordings.
- Provide employees awareness that they are being recorded with discretion to pause and resume recordings with their callers.
- Enable the forwarding of call recordings to email for review and training purposes.
- Meet privacy compliance regulations with preset messages informing inbound callers that they are being recorded.
- Includes 500 hours of storage. Purchase additional storage in 250 hour increments.