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Vonage Business Communications Business Call Recording Services

The VBC Company Call Recording service easily enables the recording of all conversations, alongside a host of other features that simplify call recording capture, management, and storage. Contact us to optimize your business phone call recording systems today.
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By requesting this app, a note will be sent to your VBC Administrator for approval. Once approved, the app will appear on your VBC Desktop and Mobile App. All pricing displayed in USD. Admins will view pricing in local currency by region.

VBC Company Call Recording

VBC Company Call Recording service features

VBC Company Call Recording services put you squarely in the driver’s seat with a host of useful features that you can tailor to your precise business needs. Here are some of the ways you can take full advantage of call recording for business phones:
A sales agent talking to a customer on a headset

Capture, customize, and manage with the VBC Admin Portal

The VBC Admin Portal is your gateway to flexible call recording management. Its intuitive layout makes it straightforward to capture some or all phone calls according to your preferences. You can then share or store the recordings as needed.

 

What’s more, because the Admin Portal is cloud-based, your administrators will be able to log in anytime, anywhere to manage call recordings. That means they’ll benefit from instant access to the call recording management functions, even if they’re out of the office.

 
A sales agent talking to a customer on a headset

Automate business phone call recording

Looking for phone call recording services that don’t need constant monitoring? That’s no problem. You can set the Vonage call recording systems up to work automatically, keeping the amount of oversight required to a minimum.

 

You’ll be able to define parameters for automated call recording to apply across your entire organization or just to individual users. In other words, it’s a highly customizable solution that allows you to fine-tune your call recording options depending on the task at hand.

 
Smiling woman using a mobile phone

Access your call recording system securely

When it comes to implementing and using a telephone call recording service, security is paramount. Your customers need to have confidence that their personal information is being kept safe at all times.

 

That’s why, in addition to the top-tier security features you expect as standard from Vonage, all recorded calls are password-protected and archived securely. Only authorized personnel will ever be able to access them, making sure prying eyes are kept at a safe distance.

 
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Enable training with phone recording service downloads, forwarding, and playback

Empower your supervisors by giving them direct access to download recordings and play them back anytime. This will enable them to identify the specific training needs of each member of their team, and so provide support tailored to each individual.

 

You can also grant end-users access to their own recordings for information purposes. And if you need to share or forward recordings for coaching or simply to review details of conversations, you can do so easily via email.

 

Enjoy substantial call recording solutions storage

If your company handles a high volume of calls, you need to be sure you have plenty of capacity for storing all the call recordings you want to keep.

 

Luckily, the Vonage company phone call recording service comes with 500 hours included as standard. And if you need more, that’s no problem either. You can add as much as you like in top-up packages of 250-hour increments. So, you can rest assured that you can safely record as many calls as you want without ever running out of space.

 
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Comply with privacy compliance regulations

A crucial responsibility for businesses communicating with customers via phone call is the need to remain compliant with all the relevant privacy laws and regulations.

 

With Vonage company phone call recording, you can record and preset a message to inform inbound callers that their calls are being recorded. That way, the customer is fully informed and is free to give or withhold their consent, ensuring compliance.

 

You can also inform your own agents that the calls are being recorded, giving them discretion to pause and resume the recording in-call if they choose to.

 

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Call Recording Service FAQs

Call recording is the process of capturing the audio of a phone call for storage and later review. It allows you to play the call back at your convenience for any number of purposes including fact-checking or quality control. It can also be useful for assessing the training needs of individual agents.

First, you’ll need to establish that recording calls is legally permitted in your location. Assuming it is, you’ll also have to double-check the regulations that apply in your jurisdiction. In most cases, you’ll be required to get the caller’s consent to record the call. Generally speaking, you can manage this by playing a message to inform the caller they’ll be recorded, then getting their agreement to proceed.

If you’re wondering how to get a recording of phone calls, the answer is it depends on the platform you’re using. On a typical mobile call recording service, you’d need to use an app. But for business purposes, a dedicated cloud-based platform such as Vonage Business Communications makes it easy. With the Vonage Company Call Recording service, you simply log in to your Admin Portal and manage all your recordings from there. You can also share them with colleagues easily as needed.

There are multiple reasons why you might want to record calls. For instance, maybe you plan to monitor agent performance, check for compliance, or just conduct general quality control. Recording calls can also be extremely important for fact-checking in the event of a customer complaint or for dispute resolution purposes.

The best call recording service is one that offers a comprehensive suite of features to meet your business needs. With VBC, you get top-end security and privacy protections, an intuitive management interface, highly customizable automation functions, and a generous storage capacity that you can add to as and when you like. Overall, a comprehensive package that’s flexible enough to suit any business, no matter how many calls you handle on a daily basis.