Salesforce Open CTI Retirement: Your Guide to Migration
The clock is ticking for service teams still relying on Open CTI. Check out this webinar replay with Vonage and Salesforce Ben as they unpack the shift to Salesforce Voice. You’ll also hear from Lawrie Neal, Salesforce Manager with DPD UK, a leading package delivery service, about how Salesforce Voice is helping the company drive better customer service and boost efficiency.
Explore the when, why, and how of migrating to Salesforce Voice
The webinar dives into the challenges you need to prepare for as you move away from OpenCTI, as well as how to build a more resilient CX strategy.
Outcomes that matter: Hear from Vonage + Salesforce Voice customer DPD UK about the benefits and efficiencies they gained without the barriers of Open CTI.
Overcoming hurdles: The webinar highlights some of the biggest sticking points for migration, such the difficulty of integrations with other systems and a lack of organizational readiness.
Why migrate now?: Salesforce support for Open CTI will end Feb. 28, 2028. Starting the migration process now gives you time to fully weigh challenges, compare features, and more to ensure success.
