Collette Health: A Vision for Safer Patient Care, Powered by Vonage Video API
Collette Health, a trailblazer in healthcare technology, has been at the forefront of transforming patient experiences. With a mission focused on safety, communication and patient well-being, the organization aimed to combat challenges like patient falls, address critical nursing shortages, and deliver superior virtual care. Their path to innovation began with an urgent need to transition from traditional on-premise systems to a scalable, cloud-based solution.
Vonage Solutions and Features
Challenge
Providing transformative patient experiences while transitioning from traditional on-premise systems to a scalable, cloud-based solution.
Solution
Vonage Video API
Results
Scalable, encrypted, reliable video communications; Proactive patient safety support; Modernizing and transforming patient safety outcomesWhen Collette Health first embarked on its mission, it was constrained by outdated, on-premise video systems. These solutions required hefty hardware investments and posed challenges in scalability and performance. Recognizing the urgent need for modernization, Collette Health turned to Vonage for technology that could provide more flexibility, reliability, and innovation for their critical work in virtual nursing and patient observation.
Measurable Impact That Speaks Volumes
“Partnering with Vonage proved to be a game-changer,” said Alex Lindsay, Director of Engineering at Collette Health. “We were looking for tools to transition to a cloud-based platform, and Vonage Video API ensured that was a seamless process. Every step of the way, from pre-sales discussions to post-sales integration, Vonage provided unwavering support.”
Continued Lindsay, “Any disruption in a patient’s service could pose significant risks in their care and recovery, so this transition to the cloud-based platform was crucial in maintaining patient safety. Vonage’s developer-level support even extended beyond its products, helping to troubleshoot network configurations for Collette Health’s clients.”
Elevating Patient Care Through Seamless Connection
Nicholas Luthy, Chief Product Officer, Collette Health, commented, “We were able to unlock incredible results that reaffirmed our decision to make this transition. With Vonage's Video API, we've ensured 24/7 patient care, prevented 100,000 falls annually, and saved hospitals over $3.5 billion. The seamless integration allowed us to transition without downtime, ensuring patient safety was never at risk. Its proactive capabilities empower real-time responses that make a tangible difference in care."
Continued Luthy, “With over 15 million hours of patient observation completed across more than 170 hospitals, we have been able to achieve remarkable milestones. Our commitment to enhanced communication relies on seamless video to deliver care without geographical or technological barriers. Vonage Video API enables bi-directional video interactions that bridge physical gaps and build trust between patients, nurses, and caregivers. From facilitating virtual nursing education and discharge planning to allowing family members to join in critical moments, the platform has redefined holistic patient care.”
Results that Matter
With measurable outcomes and a focus on proactive safety, Collette Health relies on Vonage Video API to power important video communication and drive meaningful change. By addressing critical challenges like nursing shortages, the platform enables healthcare providers to extend their care teams virtually, ensuring patients receive timely and attentive care. As they look to integrate additional capabilities like telephony and messaging, Collette Health envisions even more innovative solutions, such as real-time communications for interpreters and specialists.
Learn more about how Collette Health was able to transform outcomes for patients, caregivers and healthcare providers by leveraging the Vonage Communications API.
