Designed by attorneys and refined over decades with the input of judges, staff and attorneys, CourtCall’s solution is built to elevate virtual proceedings, allowing judges and courtroom staff to focus on justice rather than technological hurdles. CourtCall's success lies in widespread adoption, collaboration with courts, and continuous innovation in features such as document sharing and real-time transcription. CourtCall has made a significant impact on the legal landscape as a trusted partner for remote court appearances, depositions, online dispute resolution, and remote arraignments/corrections. .
When the COVID-19 pandemic rapidly shifted in-person experiences to digital ones, CourtCall faced an increasingly competitive marketplace. To remain a leader, CourtCall needed to further enhance its then existing video offerings to provide a secure, reliable, best-in-class video solution that was tailored to the legal industry’s needs. And even post-pandemic, the need for remote options has remained crucial. Built using WebRTC standards available on billions of devices, the Vonage Video API provides a competitive edge to CourtCall with high-quality performance and scale, creating a stable connection and reducing the challenges found in off-the-shelf conferencing solutions.
Seamless Integration, Enhance Customer Service
By incorporating the Vonage Video API into their platform, CourtCall enhanced its remote court appearance services with the highest-quality streaming capabilities to ensure clear and reliable audio and video communication between attorneys, judges, and other participants.
“Our service enables attorneys, judges, and legal professionals to participate remotely, saving time and expenses. We continue to stand out within the justice market by providing purpose-built audio and video solutions designed to improve accessibility and efficiency in remote and hybrid hearings for courts, their justice partners, and the broader legal community,” said Matt Wapnick, Director of Business Development, CourtCall. “With the many new options entering the marketplace, offering similar services on the surface, it was imperative that we remained a leading provider of remote court appearance solutions. We are particularly pleased with Vonage as more than one of its competitors were unwilling to assist us in customizing their applications for the legal market. Vonage Video API helps ensure we provide our customers with a clear and reliable video, creating a seamless virtual courtroom appearance.”
Real-time Transcription, Recording and Interactive Collaboration
Vonage Video API enables important interactive features crucial to remote court appearances, such as crystal clear audio and video, screen sharing, recording, and live streaming. These robust features enable CourtCall to allow attorneys to present evidence or other important documents, when necessary. It also simplifies the process of providing public access and generating a record of proceedings, all of which enhance the overall efficiency and effectiveness of remote or hybrid legal proceedings.
“CourtCall is able to easily integrate and leverage features from Vonage Video API such as high-quality audio and video, recording, live streaming and SIP interoperability. The effectiveness and reliability of these robust features has been critical for CourtCall, allowing us to focus on the unique courtroom specific workflow and dedicated features that set CourtCall apart and remain a true differentiator in the market ,” explained Wapnick. “As one example, we are able to use the audio feeds from Vonage Video API to capture and provide accurate and verbatim transcriptions during the remote court appearances. When coupled with the audio recording, we are able to provide a compelling record or back-up record for courts.”
Enhanced Security and Compliance
“As additional mass-market providers were entering the scene, it was apparent that not all platforms were created with the enhanced security and compliance that CourtCall customers needed for remote court proceedings, especially as providers were favoring speed of implementation over security and privacy,” said Wapnick. “Vonage Video API provides those robust security features, including end-to-end encryption and access controls, which can be crucial for sensitive legal proceedings. With Vonage, CourtCall can ensure the confidentiality and privacy of remote court appearances and other legal proceedings, when needed, while generally maintaining the high level of security and control that should be required of the legal industry.”
From designing products to building features, Vonage ensures that the security built into its solutions protects customers’ and users’ information and enables customers to maintain industry compliance in healthcare, finance, legal and other privacy-minded industries.
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