Labor First Configures Vonage Contact Center for Optimum Results

Labor First is a healthcare advocacy company that provides services to public sector and labor union retirees. Vonage Contact Center enhances voice communications, reporting and tracking of incoming calls.

Vonage Solutions and Features

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Challenge

Need for configurable Salesforce-integrated contact center solution to track member data and log calls tied to Labor First community members
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Solution

Vonage Contact Center with Salesforce Integration
Key

Results

Labor First now able to use "custom object" to tie to each call. A more configurable solution with enhanced dashboard analysis
"With the conversation analyzer we can run a lot more analytical reports very easily in Salesforce than we used to. It's a quick click and we have all these data points. I'm not having to slice and dice and use the formulas that I had to before."
- Kimberly Lundgren, Director of Information Technology, Labor First
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