ChallengeLive Wire needed to add the human element into online personal finance, while saving customers time and money and maximizing its return.
SolutionUsing Vonage web and mobile SDKs, Live Wire customers can use their own laptops, tablets, or smartphones wherever they are to instantly access a tax specialist.
ResultsLive Wire allows customers to easily identify, connect, and engage with financial professionals in seconds, saving them time and money when preparing their taxes.
Live Wire is one of the fastest-growing online tax preparation services. It provides a fast, easy, convenient and affordable alternative to do-it-yourself tax return preparation, software, independent tax preparers, and tax stores.
"We wanted to bring the personal connection and trust back into the relationship we build with financial advisors."
Live Wire aimed to add the human element back into online personal finance, while also saving their customers time and money,and maximizing their return. They built a concierge tax preparation service leveraging live video to connect users with tax preparers on any device, anywhere that they have an internet connection. Live Wire users can get quick and easy access to dedicated specialists across the country for free.
Live Wire needed a platform that would work and interoperate across different endpoints to give their users the flexibility to use the service whenever and wherever they needed. Using Vonage's live video web and mobile SDKs means that Live Wire customers can use their own laptops, tablets or smartphones wherever they are to instantly access a specialist.
Leveraging the Vonage live video platform, Live Wire also enables users to access the video calls without downloading any additional software. Real-time video is embedded seamlessly into the context of their service so that users and advisers can share their screens, files and collaborate together.
Live Wire has made it easy to identify, connect and engage with a financial professional in seconds. The service has proven to save users valuable time and money when preparing their taxes — the average national spend on tax preparation is $261, while the average Live Wire customer spends just $153.