ChallengeNeeded agents to complete every member interaction on a call from a single platform on a single screen
SolutionVonage Contact Center with Salesforce integration
ResultsBetter customer experience with full integration of Salesforce
"Vonage sits on top of the Salesforce platform and it's fully integrated into Salesforce ... With Vonage, I'm able to enable a 360 degree view of my members."
- Jordan Lehrman, VP Informational Technology, Solarity Credit Union