The development and operation of WELL ROOM was supported by Vonage's partner Arsaga Partners. Arsaga Partners not only develops its own services, but also supports the success of its customers' businesses in Japan by helping them launch new DX-driven businesses, solve problems and realize their potential, based on its wealth of knowledge and experience in everything from business strategy to system design, development and operational design across all industries.
Multilingual Healthcare Solutions for Global Employees
In recent years, the number of foreign residents throughout Japan has increased, but due to the lack of medical facilities with multilingual capabilities, it can be challenging for individuals to receive adequate support regarding physical health, mental health and medical care.
WELL ROOM was designed to address these issues as a web service built for companies that want to support the health and wellbeing of their employees, regardless of whether they are Japanese or not. The WELL ROOM service provides a referral service for medical institutions offering multilingual health check-ups, a mental health consultation service, an industrial physician consultation service and an appointment management system for each of these services, so that all employees, regardless of nationality or native tongue, can access a variety of healthcare services in their preferred language. In response to the growing demand for online medical services in the wake of the recent pandemic, WELL ROOM's mental health and occupational physician consultation service also includes a video call function.
Mr. Takumi Shimoda, representative director of WELL ROOM and member of Mitsubishi Estate's Business Creation Department, says: "Currently, WELL ROOM offers health check-ups and consultations with industrial physicians in two languages (Japanese and English), while counseling by clinical psychologists and others is available in seven languages (Japanese, English, Chinese, Spanish, Brazilian Portuguese, Vietnamese and French). In addition, through a system with a simple and easy-to-use UI from the perspective of foreign residents, appointments for health check-ups and mental health counseling can be made at any time and from anywhere, powered by the Vonage Video Application Programming Interface (API).”
Proven Track Record of Implementation, Development and Global Support
With the growing need for virtual healthcare tools that enable meaningful patient and provider experiences across channels, the Vonage platform implements security and data privacy best-practices alongside best-in-class video quality that allows for engagement between healthcare providers and patients rivaling in-person interaction.
“We choose the Vonage Video API due in part to its proven track record of secure implementation and development," says Keiyo Yamazaki, Server Side Div, System Division, Arsaga Partners, who supported the development and operation of WELL ROOM. “Obviously, WELL ROOM handles medical data, so it was important to ensure confidence in the security of our solution. The Vonage platform has a proven track record of implementation in the healthcare industry globally and enables organizations to build solutions that are compliant with a number of regulatory requirements and laws.”
From an engineer's point of view, the ease of development was also a key evaluation point. The Vonage Video API is easy to implement the necessary functions, while the number of participants, screen layout and other aspects of the design can be flexibly changed at the discretion of the developer, providing an excellent balance between functionality and freedom.
“Another reason for choosing Vonage APIs was the ability to optimize our investment through pay-as-you-go billing,” Mr. Yamazaki explains. “'WELL ROOM is still a new and growing business, so we needed to keep system investment low in the initial stages when the number of users was unknown. With Vonage, we only pay for what we use, which allows us to scale investment with business growth."
Simple, Convenient, All-in-One Solution
Unlike other video conferencing solutions, the Vonage Video API can be embedded directly into an existing application, site or platform, which eliminates the need for additional downloads or third party access links.
Mr. Shimoda explains, “Thanks to Vonage, our users can now complete everything from making appointments to actual online consultations within WELL ROOM, without having to set up external video call tools, which makes the service even more convenient and contributes greatly to improving the value of the service. Many of our customers have mentioned how easy it is to understand, access, and use the video functionality.”
WELL ROOM’s success as a business to employee service has inspired the team to imagine a future of innovation and customer growth, fueled by the power of Arsaga Partners and the Vonage Communications Platform. Mr. Shimoda explains, "We would like to expand the WELL ROOM service not only to companies and their employees, but to individual foreign residents as well in the future. To achieve this, a video call system that enables consultation from anywhere is indispensable, and we expect the Vonage Video API, which enables high-quality video and audio exchange while ensuring security, to play an increasingly important role for WELL ROOM."