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Forrester Report: US Consumers Are Ready to Chat

Discover the trends driving conversational commerce and why companies should strongly consider adding conversational interfaces to keep up with customer expectations. We'll dive into:

Current consumer and enterprise use of chat and messaging for communicating and purchasing
Common use cases and conveniences customers expect and are looking for
Top challenges companies face in trying to develop conversational commerce experiences, and how to solve for them

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We think you'll enjoy Forrester's whitepaper: US Consumers are Ready to Chat.

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Forrester Report: US Consumers Are Ready to Chat

Download today

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