Aragon Research Lists Vonage as a Leader in Intelligent Unified Communications & Collaboration
Omnichannel communications that include video, chat, and voice are powering the rise of integrated communications, which are crucial to business applications and processes. This report details how AI-based intelligent agents will allow UC platforms to interact with humans like never before — and how Vonage is playing a major role in this transformation.
Unified communications and collaboration in the age of AI
We are experiencing a shift toward intelligent communications and collaboration, where assistants and agents will play larger roles, removing the mundane tasks that are involved with information capture and sharing. This report spotlights some of these dramatic trends, including:
Intelligent digital assistants will do more for users by taking notes on action items, summarizing meetings and calls, etc.
Digital agents will increasingly use UC platforms to collaborate and communicate with humans.
Intelligent systems will enable assistants that can perform a fixed set of tasks like dialing for calls, summarizing a new meeting with images and pictures, and more.
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