Conversational Commerce: Driving Customer Engagement and Business Growth

More than 80% of mobile device time is spent on chat apps. And savvy businesses have recognized that messaging isn’t just convenient and fast — it has become vital to a modern customer experience. Download our ebook to learn more about this growing trend and how to best capture this captive audience.

In this ebook, you'll learn how:
  • Jumper.ai, the Vonage conversational commerce application, can help engage customers on the channels they love
  • The Vonage Messages API can efficiently expand your social messaging strategy
  • Vonage solutions can help deliver an experience your customers seek, drive sales, and build loyalty
A good read for:
  • Customer experience leaders
  • Digital experience leaders
  • Customer service leaders
  • Customer relationship managers
  • Sales leaders
  • IT leaders

Customer experience doesn't just differentiate your business, it drives competitive advantage and growth

The convergence of digital channels, near ubiquitous use of mobile phones, and more seamless mobile payments have changed how business supports, services, and sells to customers. Mobile commerce is emerging as a defining channel for many organizations, with research estimating that mobile will make up more than 10% of all retail sales by 2025.

 

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