Do you know how your e-commerce customers want to connect?
We surveyed 5,000 consumers across the globe, and our research reveals how buyer preferences—and expectations—have rapidly evolved in 2020. See what it takes to deliver a winning e-commerce experience.
Consumers quickly adapted to life in a pandemic
Ready or not, retailers and e-commerce platforms are transforming to meet an explosion in grocery mobile app ordering, home delivery, click-and-collect, curbside pickups, remote customer support, and video shopping this year.
Is your e-commerce business ready?
Give people the customer experience they want, where they want it
Need more motivation to jump-start your omnichannel customer engagement strategy? Our data shows that mobile phone calls are the favorite way to connect with businesses, but 70% of consumers prefer a puzzle of other channels—and channel preferences vary wildly by region and country.
"Conversions are critical to the success of any e-commerce business, and as more and more customers rely on mobile devices and applications to shop, learn, and watch, we required a globally scalable, reliable mobile communications partner."
SOLVE THE BIGGEST CX CHALLENGES
Get practical solutions to today’s biggest CX hurdles in retail and e-commerce
Download our e-commerce customer engagement insights to learn how Vonage APIs can help you reach shoppers anywhere, and set you up with a high-performing CX for a changed world. Here's what you'll find:
- 4 key CX insights and challenges revealed from our research
- Communications APIs solutions to meet those challenges
- A scorecard of consumer channel preferences across the globe