Microsoft Teams + Embedded Telephony = 

Optimal Communications for Customers & Employees

Driven by COVID-19 and the changes it has wrought, businesses have been forced to speed up their digital transformation. They’re looking for ways to maintain or even improve employee productivity following a shift from working in a central office to setting up at home or other remote locations.

In this ebook, we’ll focus on Microsoft Teams as an example of the powerful benefits you can gain by partnering with the right UC provider.
Illustration of contact center agent serving customers and collaborating with co-workers with Microsoft Teams

As you weigh Unified Communications (UC) vendors—those partners who will bring voice, video, SMS, team messaging, social media, and more to the table—you need to be sure they can provide the integrations that make employees more efficient and productive by accessing rich customer data captured in these varied conversations.

In this ebook, we’ll focus on Microsoft Teams as an example of the powerful benefits you can gain by partnering with the right UC provider. Later, we’ll touch on other key CRM integrations, including Salesforce, Microsoft Dynamics, and ServiceNow.