Chip-and-PIN has generally reduced fraud for face-to-face transactions. And 3-D Secure has cut fraud for “Customer Not Present” internet payments. These fraud prevention tools and the global success of the Payment Card Industry Data Security Standard (PCI DSS) make it harder for card data to be compromised and for cards to be used fraudulently.
Unfortunately, this also means that fraud and compromised card data have moved on to easier, less protected environments. So it’s no surprise that we see fraud migrating back to contact centers and more attempts to compromise data.
Vonage Contact Center PCI delivers security without the stress. It provides better security for less money and less work, leaving you free to concentrate on customer service and growing the business.