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The 2021 Video Trends Report

Video engagement exploded in 2020. Our latest data indicates that higher levels of video usage are now the new normal—everywhere.

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No Rewind for Video Customer Engagement

Around the globe, we’ve entered a new era where video-enabled virtual services is how business gets done.


Virtual and in person experiences
Hybrid Video Is the New Norm

Virtual or in-person? Yes!

Find out how innovative companies around the world are using video to offer seamless CX across the physical and virtual worlds.

Video platforms
“Organizations with more complex needs, such as telehealth and distance learning, require security and ease-of-use that can only be achieved by embedding video into an organization’s current platform.”
Zeus Kerravala, founder and principal analyst at ZK Research
Covers of Video Trends Report

Did you miss the first two editions of our 2020 Video Trends Report?

Catch up on the video engagement surge of 2020:


The 2020 Video Trends Report 


The 2020 Video Trends Report: Second Edition 

Get the latest insights

What's the future hold for video?

Check out the latest edition of our Video Trends Report. We're sharing benchmarks and insights on video usage and what it means for you.

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