Vonage and Microsoft: Guiding Your Move to a Virtual Contact Center

Vonage enables unified communications users and contact center agents to take advantage of the same set of common call controls, making it easier to communicate across the business and swiftly address customer inquiries through an embedded experience within Microsoft Dynamics 365 or the Vonage Business Communications Desktop application.

In this guide, you'll learn:
  • How to empower your agents to do their jobs from anywhere
  • How Vonage and Microsoft Dynamics 365 work together to enable more successful conversations
  • How to unify your relationship management software and your telephony solution
A good read for:
  • Small- and medium-sized business owners
  • Contact center leads
  • Inside sales leads
  • Customer service leads

Long-term success in business is not just about delivering a great product or service. It’s about delivering a great customer experience. And that long-term success is only possible when your contact center agents are able to not only address the needs and goals of customers today, but in the future. 

But in today’s fast-paced, multi-dimensional business world, the responsibility for delivering exceptional customer service cannot reside solely with the physical contact center. It has to transition to become the responsibility of the entire organization, irrespective of where employees are based. That’s why Vonage has transformed user experience for the contact center and others in the organization, with one single interface for consistent and effortless fully integrated business communications.

Your team needs to know they can do their jobs from anywhere, because their entire communications system is in the cloud and easily accessible with an internet connection.

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