How to Bring Your Call Center and EHR Together

Watch this on-demand webinar to learn how to improve patient interactions with your organization. Find out how real-time integration with the Electronic Health Record (EHR) system can deliver critical information to contact center agents and clinicians, saving time and driving speed to care. 

Vonage and SpinSci have partnered to provide a complete and consolidated patient experience with a holistic view of patient records. With this solution, patients can receive real-time EHR-triggered reminders and self-service supporting workflows such as scheduling, billing, orders, referrals, and medication management.

Key Features:

  • Patient Assist - Offer high touch assistance via multiple digital channels (text, voice, chat) 
  • Patient Engage - Use this virtual assistant feature to allow patients to perform self-service management of their access routines 
  • Patient Notify - Send omnichannel clinical notifications triggered by real-time events in the EHR for appointment, prescription, and bill reminders, as well as order and referral notifications
 

Features speakers:

Kristen Hranicka

Kristen Hranicka

Vonage Strategic Sales Director
Anthony Tuel

Anthony Tuel

Vonage Solution Engineer

Watch On-Demand

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