Call Hold
Put calls on hold so you can quickly move to another call and back again.
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What is Call Holding?
When a call is placed on hold, the connection is not terminated, but no communication is possible until the call is taken off hold.
How does Call Hold work?
It’s easy to hold a call — simply find the hold button on your deskphone, and your caller will remain on the line. All VBC-supported phones come with the ability to place a call on hold.
Benefits of VBC Call Hold
Call Hold is a basic feature of VBC accounts, allowing you to keep your contacts entertained and/or informed while they wait to speak to an employee. Here are some of the benefits your company can enjoy:
Hold a call with one click — Call Hold is easy to use, and it can be easily set up and managed through your online portal.
Stay professional and flexible — You can answer multiple calls and wait to start a conversation when you’re ready with the information you need.
Add hold music and messaging — When placing a caller on hold, you can utilize Music on Hold or Call Queues to entertain and inform your caller until you are ready to resume the call.
How to use Call Hold
During a call, one simple click will put the call on hold. The caller will hear music and/or messaging about your company, while you can confer with colleagues, gather information to help the caller, or decide whether the call needs to be transferred to someone else.
Still have questions about VBC Call Hold?
VBC makes it easy to upload hold music, as well as messaging like special offers, new product announcements, etc. Super Users and Administrators can set Hold Music options in the Admin Portal.
Our Interactive Guide steps the Super User and Administrators through setting Hold Music options for features in the Admin Portal.
