Parking a call is a two-step process:
1. While on a call, you press the Transfer button on your phone and then dial *103. You will hear a message that tells you where the call is parked and gives you the star code to retrieve it. For example, you might hear “The call is parked at spot 1” and you’ll be given the code *104*1 to retrieve it.
2. Jot down the parking spot number when it is announced and then press Transfer to complete the park.
To retrieve the call, you or another user would dial *104 and then dial the parking spot number to retrieve the call. You can retrieve the call at a different phone in your office — in effect, transferring the call to yourself.
Additionally, when using our Desktop/Mobile apps, there’s a dedicated in-screen button to easily park a call.