Live Transcription for Calls and Meetings
Turn every conversation into clear understanding. Vonage Business Communications (VBC) Live Transcription brings real-time, AI-powered speech-to-text directly into your calls and meetings, so participants can follow along as the words are spoken. Whether you're on a one-on-one call or a multi-participant meeting, live transcription keeps your team connected, inclusive, and accessible.
What is Live Call Transcription
Live Call Transcription is an AI-powered feature that converts spoken audio into readable text in real time — directly within the Vonage Business Communications Desktop App. It improves accessibility and comprehension for participants on one-to-one calls, ensuring each person can follow the conversation as it happens. Powered by cloud-based speech-to-text technology, transcripts appear on screen with minimal latency so users can stay fully engaged, regardless of environment, hearing ability, or language background.
Advantages of Live Call Transcription
Advantages include:
Never miss a word: Spoken words appear on screen in near real time with minimal latency, so users can follow along even in noisy environments or when call comprehension is critical.
Speaker-identified transcripts: Transcriptions are automatically labeled by participant, so it's always clear who said what without any manual tagging.
Flexible display options: Users can choose to view live transcripts inline on the main call screen or in a dedicated sidebar panel, adapting the experience to their workflow and screen setup.
Simple on/off control: A single Closed Captions (CC) toggle button lets users start or stop transcription at any point during the call — fully accessible via mouse click or keyboard.
Accessible by design: Live Call Transcription supports WCAG 2.1 Level AA accessibility standards, helping organizations meet ADA and FCC compliance requirements for live audio content.
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What is Live Meeting Captions
Live Meeting Captions delivers real-time AI-powered transcripts directly within Vonage Meetings, making every session more accessible, inclusive, and productive for distributed teams. As participants speak, captions appear on screen with high accuracy, giving every attendee a live text layer of the conversation. Each participant can independently enable or disable captions without affecting others in the meeting.
Advantages of Live Meeting Captions
Advantages include:
Real-time captions with high accuracy: Captions are generated live during the meeting, enabling participants to follow conversations without reliance on audio alone, keeping everyone engaged and aligned regardless of environment or ability.
Accessible and inclusive by design: Live Meeting Captions provides a live text layer for participants in noisy environments, hearing-impaired users, and those in regulated industries, supporting accessibility and compliance requirements across your organization.
No configuration required: Available across Desktop and Web clients with no additional setup, ensuring consistent coverage across the organization from day one — no IT overhead and no third-party tools needed.
Individual control: Each participant decides whether to turn captions on or off for themselves, preserving personal preferences without disrupting the experience for others in the meeting.
