Smart Numbers
Vonage Smart Numbers combine the power of unified communications and communications APIs to integrate information across multiple platforms. Intelligently program any Vonage Business Communications phone number to create customer and employee experiences designed for your unique business needs.1
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1Vonage's services, or specific features or functionality of the services, may not be available in all locations. Please contact your sales representative for current availability. Smart Numbers is currently available in the U.S. and Australia only.
What are smart numbers?
Smart numbers leverage the power of APIs to let you control and customize the flow of your calls. When you use a voice API with your phone service, you have the flexibility to create customized call experiences for your customers.
Vonage One Platform
Benefits of VBC Smart Numbers
Using the power of APIs, Smart Numbers solve business needs that can’t be addressed easily in most off-the-shelf unified communications solutions. Here are some of the benefits your company can enjoy:
Build custom voice workflows — Easily create customized solutions for your Vonage Business Communications numbers with just a few simple lines of code.
Enjoy flexible features — Leverage a wide variety of API-driven capabilities to customize workflows and solve for unique use cases.
Deliver differentiated experiences — Create intelligent workflows that deliver faster, better, and more personalized customer interaction.
Improve employee productivity — Drive internal collaboration and boost productivity with flexible integrations and workflows that make a big impact on employee experience.
Ways to use Smart Numbers
Using the power of communications APIs and a little imagination, you can program a Smart Number to deliver customized conversational workflows that create better customer interactions. Here are some examples:
Automated Virtual Receptionist — Use Vonage’s virtual receptionist service to reduce agent workloads and improve customer experience. Free up administrator time and ensure no call goes unanswered with our easy-to-use auto attendant.
Meeting Schedulers — Chatbots can help with simple tasks when humans aren’t available or when human help isn’t needed, reducing effort for both customers and employees.
- Real-Time Transcription — Accessing transcriptions allows employees to provide the most up-to-date, relevant customer service possible, without putting the burden of explanation on the caller.
- Geographic Routing — Companies can rest easy knowing calls are automatically carried to the right location right away, e.g., routing any callers within a particular ZIP code to a particular office.
Still have questions about VBC Smart Numbers?
By leveraging Vonage Voice API, you can create custom workflows for your VBC numbers. To set up Smart Numbers:
Sign in to the Admin Portal.
Click Business Apps, then click Smart Numbers.
Hover over the Smart Number you want to set up and click the Pencil icon.
Set options like name, location, direct dial numbers, and more.
Not in all cases. Using standard web technologies and just a few lines of code, your developers can program Smart Numbers to quickly deploy customizations on top of your Vonage Business Communications functionality. Vonage also offers pre-packaged Smart Numbers apps--no code required.
Smart Numbers can be integrated to a third-party platform or application from the Vonage partner network to create even more customizations, including Salesforce, Office 365, Google Cloud, Mulesoft, IBM Watson, and Amazon Web Services.
Get started with VBC Smart Numbers
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