The Radar notes the differentiating Vonage Communications Platform (VCP) and its natively built AI capability, “which enables customers to enjoy both native AI features and APIs for third-party AI engines.”
- AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence across channels such as voice, SMS, and messaging apps such as WhatsApp
- Visual engagement features like the ability to escalate any call into a video session on the fly thanks to the Vonage Video API
- Powerful integrations with a variety of CRMs and cloud industry leaders including Salesforce and Amazon driving growth and innovation, and its growing number of applications “to enhance the capabilities of its VCP"
- Recent AI-powered enhancements to our award-winning Vonage Video API, which provide a more engaging, personalized and real-time collaborative customer experience for contact center calls
“This year’s European Cloud Contact Center Frost Radar recognizes leaders in a highly competitive marketplace in the CCaaS industry. With tools such as the Vonage Communications Platform (VCP), and the launch of its AI Studio, Vonage continues to further its AI capabilities, enabling its customers to enhance their communications and engagement by easily creating and deploying AI orchestration tools and leveraging third-party AI engines.”