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Vonage Named a Leader in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service

This recognition positions Vonage in the Leaders Quadrant for Ability to Execute and Completeness of Vision and makes Vonage one of only two vendors recognized in all three Magic Quadrant reports – CPaaS, UCaaS, and CCaaS – in the cloud communications space. 

We believe this Magic Quadrant serves as a guide to what businesses should be looking for in a CPaaS provider, the dynamic offerings available within a CPaaS platform, and what the right CPaaS platform could mean for our customers’ businesses.

Gartner Magic Quadrant for Communications Platform as a Service Report

Vonage Recognized as a Leader in CPaaS solutions

Within the 2023 Gartner companion, 2023 Critical Capabilities for Communications Platform as a Service research, Vonage ranked the highest for Video Use Case, and second highest for both Conversational Customer Experience and Vertical and Horizontal Applications Use Cases.

Gartner, Critical Capabilities for Communications Platform as a Service, By Ajit Patankar, Daniel O'Connell, Brian Doherty, Lisa Unden-Farboud, 18 September 2023.



Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.


Gartner, Magic Quadrant for Communications Platform as a Service, By Lisa Unden-Farboud, etc., 18 September 2023


Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez etc., 28 November 2022


Gartner, Magic Quadrant for Contact Center as a Service, By Drew Kraus, etc., 7 August 2023


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Vonage.

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