*Terms Defined Below
Explore AI Studio capabilities and self-deploy low traffic conversational AI agents
Accelerate pack (Faster deployment & training support)
Service Pack (For increasing efficiency of virtual agents)
Fully managed (Vonage will design, develop & maintain the entire solution)
WhatsApp, Voice, SMS, Web chat (HTTP)(Usage rates apply)**
NLU*, ASR, Premium TTS*
Webhooks**, Events**, Custom Code
Templates, GUI Builder, Insights, Import/Export Flows
GDPR, Retention (30 days)
Agents - A flow including sub-flows serving a business logic created on any single channel (HTTP, SMS, Voice, Social Messaging apps) using the AI Studio platform. Even if the same business logic is replicated across multiple channels, a workflow in one channel is considered as one agent.
Sessions - An interaction between an end-user and an AI Studio agent on any channel in inbound or outbound or both directions.
Professional Services - Available at additional cost.
NLU - Charged @ $0.007/text request. An NLU request is classified as an intent or extracting an entity or entities from a given sentence is considered a text request.
Premium TTS - Charges are different for Hebrew.
API Charges - Regular API charges apply for all Vonage APIs (WhatsApp, SMS, Voice, ASR, Premium TTS).
**The usage of Web chat (HTTP), Webhooks, and Events is subject to fair usage, which is considered as an average of 50 API call requests /responses per session.