See how In-App Voice helps businesses like yours succeed.
VOICE-ENABLED CONTACT CENTER DESKTOP
Talk to customers within your desktop applicationVoice-enable your contact center desktop to make and receive calls—and retain customer conversations—in one place.
- Empower agents to work within one application and gain access to call context
- Quickly add remote agents or contact centers in any region
- Eliminate the need to deploy and configure expensive phones and PBX systems
Put callers in controlAdd a simple interactive voice response script to your existing applications.
- Integrate self-service to provide a faster experience and allow agents to address higher-value concerns
- Capture call event data and voice recordings to gain new insights
- Keep it local and improve customer engagement by advertising local or with toll-free numbers
PRIVATE VOICE COMMUNICATION
Keep it confidentialProtect customer identities on voice calls to improve privacy and avoid off-platform transactions.
- Protect users’ privacy by connecting them without revealing phone numbers
- Track, record, and analyze calls to gain new insights
REAL-TIME SENTIMENT ANALYSIS
Deliver the best customer experienceReference real-time insights and emotions to enable better decision-making, support, and outcomes.
- Minimize situations before escalation
- Strengthen agent skills faster
- Quantify impact of training programs, customer loyalty, and more
Voice controlsUsers can mute any participant or silence the conversation as needed.
WebSocketsIntegrate with third-party vendors in real time, including artificial intelligence bots.
Group callsCall settings make it easy to start a group call and add participants in real time.
Reimagining Customer Experience
Learn what customer experience means today, how to win in competitive markets by delivering seamless, personalized experiences, and more.