Vonage CX Bundles for Intelligent Workspace
Intelligent Workspace connects customer context, communications, and real-time AI across the CRM tools your teams already use. Choose the bundle that fits your needs.
Essentials
Connected customer experiences from day one
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Voice & Digital Channels
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CRM Integration
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Supervisor Monitoring
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Click-to-Dial and Call Recording1
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Inbound & Outbound IVR with Group Voicemail
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Queue Management with Queued Callback
Professional
Drive deeper engagement with context and AI-assistance
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Agent Assist
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Real-time Transcription2
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Multiple CRM Integrations
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API's & Webhooks
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Email Channel
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Dynamic Routing & Skill-Based Routing
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Agent Assist Advanced
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Enhanced Noise Cancellation
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Conversation Analyzer2
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Screen Recording2
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Identity Risk Score3
Vonage Intelligent Workspace
See how Intelligent Workspace drives consistent outcomes across interactions
Compare the Bundles
Explore features across the three Vonage Intelligent Workspace bundles to find the best fit for your business.
Feature
Essentials
Professional
Enterprise
Voice and Digital Channels
WhatsApp, WebChat, SMS, RCS and Video
Click-to-Dial and Call Recording1
Inbound and Outbound IVR with Group Voicemail
Queue Management with Queued Callback
Supervisor Monitoring
CRM Integration
Choose 1 of 13 supported CRMs
Dynamic Screen Pop and Disposition Codes
SSO and Disaster Recovery
Email Channel
Dynamic Routing and Skill-Based Routing
Multiple CRM Integrations and Custom CRM Linking
APIs and Webhooks
Data Retention1
90 Days
365 Days
3 Years
Agent Assist
Automated notes, disposition codes and sentiment analysis
Optional Add-On
Real-Time Transcription2
Optional Add-On
Agent Assist Advanced
Knowledge base & enhanced recommendations
Optional Add-On
Optional Add-On
Enhanced Noise Cancellation
Optional Add-On
Optional Add-On
Screen Recording2
Optional Add-On
Optional Add-On
Conversation Analyzer2
Categorization, sentiment, and data redaction.
Optional Add-On
Optional Add-On
Identity Risk Score3
Optional Add-On
Optional Add-On
1 Call recording storage subject to data retention policy term
2 Each includes 1,500 minutes per seat per month. Additional minutes are available as an add-on purchase.
3 This feature is currently available to US-based accounts only. The 1,000-interaction allowance is calculated once per 75 seats on the account. This is not a per-seat entitlement. Additional interactions are available as an add-on purchase.
Prices shown exclude applicable taxes, including VAT (UK and EU), GST (Australia), and sales tax (United States, where applicable). Applicable taxes will be confirmed at the time of contract execution.
Prices shown are based on a three-year contract term. Prices for shorter terms may differ - contact our team.
Prices shown are current list prices and are subject to change. Your contracted price is confirmed in your signed agreement and is not affected by changes to published list prices.
Discover the global brands and customers enjoying Vonage Contact Centers today
“... Since go live, we have seen almost 8000 customers use the call back option on the IVR, equating to 9% of all calls on our main contact line. That helped us reduce call abandonment rates and enhance customer experience by allowing customers to retain their place in the queue without staying on the line.”
Frequently Asked Questions
No. All seats on a single account must be on the same Intelligent Workspace bundle tier.
Prices are per named seat, per month, billed annually. Prices shown are based on a three-year contract term. Prices for shorter terms may differ - contact our team.
Yes. Additional real-time transcription and screen recording minutes are available as add-on purchases.
A named seat is a license assigned to a specific, identified user. This page shows named seat pricing. If your team’s usage pattern is better suited to a different seat model, contact our team to discuss the options available.
Enterprise pricing is tailored to your organization’s requirements. Contact the Vonage team to start a conversation around enterprise pricing.
Volume pricing is available for larger deployments. Contact the Vonage team to discuss your requirements.
Implementation timelines vary depending on the size and complexity of your deployment. Contact the Vonage team to discuss your specific requirements and receive a project timeline.
Prices shown on this page are current list prices and are subject to change. Your contracted price is confirmed in your signed agreement. Changes to published list prices do not affect your contracted price until your agreement is renewed.
Yes. Bundle subscriptions renew automatically at the end of each contract term at the then-current contracted price unless cancelled in accordance with the notice period in your agreement. Please refer to your agreement and our Terms of Service for full cancellation and renewal terms.
You can upgrade to a higher tier mid-contract at any time. The price difference will be applied on a pro-rated basis from the upgrade date to your next renewal date. Downgrading to a lower tier is only available at contract renewal. Contact the Vonage team to discuss your options.
Prices shown on this page are Vonage direct list prices. If you are working with a Vonage partner or reseller, please contact them directly for pricing applicable to your agreement.
