Vonage CX Bundles for Salesforce
Keep agents in the Salesforce environment they know with the communications, real-time intelligence, and AI-assisted workflows they need to deliver better CX. Explore pricing across the three Salesforce Voice bundles — Essentials, Professional or Enterprise.
Essentials
Voice, routing, and core engagement — all inside Salesforce
-
Voice Channel with IVR and Queue Management with Queued Callback
-
Click-to-Dial and Call Recording1
-
Supervisor Monitoring and Dashboards
-
Automatic Interaction Logging to Salesforce
-
Dynamic Screen Pop and Disposition Codes
-
Digital Channel Routing
-
Salesforce Connector
-
Advanced reporting within Salesforce
Professional
Enhance Salesforce conversations with real-time context and AI assistance built in
-
AI Conversation Insights capabilities in Salesforce
-
Voice AI and Automated Summarization capabilities in Salesforce
-
Real-Time Transcription2
-
Dynamic Routing and Skill-Based Routing
-
Salesforce Native Progressive and Preview Dialer (Connect)
-
APIs and Webhooks
Enterprise
For businesses that need it all — advanced intelligence and fraud-risk awareness — all in Salesforce
-
Enhanced Noise Cancellation
-
Screen Recording2
-
Conversation Analyzer2
-
Identity Risk Score3
Vonage Premier for Salesforce Voice
Learn more about Vonage for your Salesforce instance
Compare the Bundles
Explore features across the three Salesforce Voice bundles to find the best fit for your business.
Feature
Essentials
Professional
Enterprise
Voice Channel with IVR and Queue Management with Queued Callback
Click-to-Dial and Call Recording1
Supervisor Monitoring and Dashboards
Automatic Interaction Logging to Salesforce
Dynamic Screen Pop and Disposition Codes
Digital Channel Routing
Salesforce Connector
Advanced reporting within Salesforce
SSO and Disaster Recovery
Dynamic Routing and Skill-Based Routing
Salesforce Native Progressive and Preview Dialer
(Connect)
APIs and Webhooks
Data Retention1
90 Days
365 Days
3 Years
Enables AI Conversation Insights capabilities in Salesforce
Optional Add-On
Enables Voice AI and Automated Summarization capabilities in Salesforce
Optional Add-On
Real-Time Transcription2
Optional Add-On
Enhanced Noise Cancellation
Optional Add-On
Optional Add-On
Screen Recording2
Optional Add-On
Optional Add-On
Conversation Analyzer2
Optional Add-On
Optional Add-On
Identity Risk Score3
Optional Add-On
Optional Add-On
1 Call recording storage subject to data retention policy term
2 Each includes 1,500 minutes per seat per month. Additional minutes are available as an add-on purchase.
3 This feature is currently available to US-based accounts only. The 1,000-interaction allowance is calculated once per 75 seats on the account. This is not a per-seat entitlement. Additional interactions are available as an add-on purchase.
Minimum 6 seats required.
Prices shown exclude applicable taxes, including VAT (UK and EU), GST (Australia), and sales tax (United States, where applicable). Applicable taxes will be confirmed at the time of contract execution.
Prices shown are based on a three-year contract term. Prices for shorter terms may differ - contact our team.
Prices shown are current list prices and are subject to change. Your contracted price is confirmed in your signed agreement and is not affected by changes to published list prices.
Discover the global brands and customers enjoying Vonage Contact Centers today
“After evaluating multiple providers, we selected Vonage Contact Center for its robust Salesforce integration, unified omnichannel routing, and support for AI features, including the first non-English, Vonage AI Virtual Assistant in Europe. The solution supports more than 1,000 users across Viessmann Climate Solutions' pan-European network.”
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Leading Contact Center for Salesforce
Don’t just take our word for it! Check out our 4.93/5 star rating and 1,000+ customer reviews.*
Read reviews*Based on average rating and number of reviews on the Salesforce AppExchange, as of October 2025.
Frequently Asked Questions
Yes. The connector is included in all bundle tiers at no additional cost.
Yes. Bundles require a valid Salesforce CRM license. These are not included in the bundle price and must be purchased separately.
No. All seats on a single account must be on the same bundle tier.
Prices are per named seat, per month, billed annually. Prices shown are based on a three-year contract term. Prices for shorter terms may differ - contact our team.
Yes. Additional real-time transcription and screen recording minutes are available as add-on purchases.
A named seat is a license assigned to a specific, identified user. This page shows named seat pricing. If your team’s usage pattern is better suited to a different seat model, contact our team to discuss the options available.
Enterprise pricing is tailored to your organization’s requirements. Contact the Vonage team to start a conversationaround enterprise pricing.
Volume pricing is available for larger deployments. Contact the Vonage team to discuss your requirements.
Implementation timelines vary depending on the size and complexity of your deployment. Contact the Vonage team to discuss your specific requirements and receive a project timeline.
Prices shown on this page are current list prices based on a three-year contract term, and are subject to change. Your contracted price is confirmed in your signed agreement. Changes to published list prices do not affect your contracted price until your agreement is renewed.
Yes. Bundle subscriptions renew automatically at the end of each contract term at the then-current contracted price unless cancelled in accordance with the notice period in your agreement. Please refer to your agreement and our Terms of Service for full cancellation and renewal terms.
You can upgrade to a higher tier mid-contract at any time. The price difference will be applied on a pro-rated basis from the upgrade date to your next renewal date. Downgrading to a lower tier is only available at contract renewal. Contact the Vonage team to discuss your options.
Prices shown on this page are Vonage direct list prices. If you are working with a Vonage partner or reseller, please contact them directly for pricing applicable to your agreement.
