Vonage Contact Center for ServiceNow

Vonage Contact Center for ServiceNow enables organizations to drive external and internal customer satisfaction, helps agents keep vital customer data at their fingertips without needing to open another app, and more.
contact center agents engaged in calls

 

 

Empower your agents to deliver superior service experiences

With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app.

Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution: watch now

Illustration of hand holding a mobile device using apps.
FLEXIBLE

Available versions and workspaces

Enable your cloud-based contact center to focus on what matters most—your customers.
  • Works with ServiceNow’s Madrid, New York, or Orlando versions
  • Compatible with either the Classic or Agent ServiceNow workspace
Illustration of contact center agent in front of laptop browser with dialing pad app on screen.
FEATURE RICH

Leverage a host of call-handling tools

Get an easy-to-use interface with powerful key performance metrics, personalization, and productivity features.
  • Embedded Vonage ContactPad UI
  • Screen pop¹
  • Click-to-dial
  • Dynamic routing¹
"We wanted to improve customer visibility and the support experience delivered to our large corporate customers across Vodafone Business, and Vonage Contact Center for ServiceNow helps us to achieve this ... Additionally, all the interaction data is automatically captured within ServiceNow, providing enhanced customer visibility. Vonage Contact Center helps us to deliver a great experience for our customers and service desk teams."
- Prakash Shah, Senior Digital Operations Product Manager, Vodafone Business
Employees viewing reports, dashboards, metrics
ARCHIVE

Easily maintain detailed call histories and records

Review voice interactions, logs, recordings, and more without ever leaving the ServiceNow app.
  • Event and comment logging
  • New record creation²
  • Call summary reporting³
  • Call recording playback link
Illustration of a laptop.
PREREQUISITES

Satisfy just a few system requirements

Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs.
  • The Madrid, New York, or Orlando version of the ServiceNow CSM
  • Additional ServiceNow plugins, including Customer Service
  • Vonage Contact Center package
  • The Vonage Contact Center for ServiceNow connector
  • A Chrome or Firefox browser
  • Services-based offer⁴

¹ Available with Select and Premium VCC packages

2 Available with Select and Premium VCC packages

3 Available with Select and Premium VCC packages or the Insights API

4 Requires Statement of Work 

 

 

Deskphone with Vonage logo

Speak with an expert.

US toll-free number: 1-844-365-9460
UK toll-free number: +44 800 086 9444