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How To Forward Calls

This article was published on June 10, 2024

Wondering how to forward calls from landlines or cell phones to another number? We’ve got you covered. It’s a simple process that can help make sure you never miss an important call.


Whether you’re working remotely, away on a business trip, or just temporarily out of the office, call forwarding is a useful function that makes communication smoother. Let’s take a look at how it works in practice.

Photo of a smiling woman on a city street talking on her cell phone

What Is Call Forwarding?

Call forwarding is the term used to describe the process of rerouting incoming calls to a different number. There are several reasons why you might want to forward calls to another phone. For example, you may need to:

  • Forward calls to a cell phone from an office landline while doing remote work.

  • Reroute calls to colleagues temporarily when you’re on vacation.

  • Distribute calls between staff working different shifts to ensure 24/7 service availability.

There are different settings you can use for forwarding calls. The simplest approach is to forward every incoming call to a chosen number. Doing this means the system will automatically redirect every call that comes in.

But in some circumstances, you might prefer to use selective forwarding instead. For example, you can set rules for forwarded calls so that the process only kicks in when the calls come from certain numbers but not others. You can generally list around 12 to 15 numbers that you’d like to do this for. Calls coming from any of the numbers on this list will be forwarded, while the rest will come into the original number as usual.

How To Forward Calls to Another Number 

Let’s look into the details of how to forward calls so that you never miss a call. The procedure varies slightly from device to device and provider to provider, so it’s crucial to double-check the rules for your specific case in advance. That said, the overall principles are similar — here’s a brief guide.


As mentioned, the precise details for forwarding calls on a landline will vary depending on your provider, but typically, the process goes like this:

1) Dial *72 on the landline you want to forward phone calls from and wait for the dial tone.

2) Enter the number you want calls to be forwarded to, then press #. You may need to include 1+ the area code when you do this.

3) When someone answers on the number you’ve dialed, call forwarding will be active. You can then just hang up.

Most providers use some version of these steps. There are slight variations, though. For instance, if your provider is Frontier and you live in Illinois or some regions of Indiana, Alabama, Wisconsin, or Pennsylvania, you’d first need to dial 72# instead of *72. That’s why it’s always best to check your specific provider’s guidance before you start.


Next, how to forward phone calls on an iPhone. You do this via the settings menu if you’re on a GSM network. (Note that if you use a CDMA network, you’ll need to contact your provider for instructions.)

1) Navigate to Settings  > Phone > Call Forwarding.

2) Enter the number you want to forward calls to, and activate call forwarding.

3) You’ll know if this is working because the icon will then appear in the status bar.

Remember that if you have a dual SIM model, you’ll need to select a line first.


You can also set up call forwarding on Android devices via the Settings menu.

1) Open the Phone app and tap the three-dot menu.

2) Navigate to Settings.

3) Select Calling accounts and choose your main SIM.

4) Select Call forwarding and choose from the options (always forward, when busy, when unanswered, when unreachable).

5) Type in the number to forward calls to and select Enable.

You can also use the dial code technique you’d use with a landline. Just tap *72, then enter the 10-digit number you want to forward calls to. Tap to make the call, and you’ll hear a message confirming that call forwarding has been activated.

How To Set Up Call Forwarding With Vonage Business Communications

To set up call forwarding on Vonage Business Communications, you first need to sign into your online account. Then, follow these steps:

1) Click on your avatar, then click Settings.

2) Select Call Forwarding, then choose Forward All Calls.

3) At this point, enter the phone number or select the extension you want to send the forwarded calls to.

4) Choose how you want Caller ID information to be displayed (Originating Caller ID or Number on Account).

5) Finally, click on Save to enable call forwarding.

Call forwarding allows you to reroute calls at your convenience as an end user, but it’s also possible for your account administrator to set it up for you or for a group of users. It’s a very flexible system that can be customized according to your business’s needs.

Easy Call Management With Vonage 

Vonage makes managing calls easy, whether you’re connecting via a business phone or through the mobile or desktop app.

With the mobile app, you can use your business number on your mobile device, so you never miss a call — even when you’re on the go. As with the desktop app, you can start or join meetings from your phone, and even share image attachments with your colleagues without having to exit to another application.

Your account identity remains the same across all the devices you use, so you can seamlessly transition between them, including during a call if you need to switch.

Overall, Vonage provides a genuinely unified business communications solution that’s simple to set up and straightforward to scale, helping your teams deliver the best possible performance every time.

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