This release introduces enhancements across Vonage Business Communications (VBC), Vonage Contact Center (VCC) — including Intelligent Workspace — and Vonage AI, with updates designed to help your teams:

• Work more efficiently with smarter agent and supervisor workflows using Agent Knowledge Assist

• Improve customer interactions by strengthening digital engagement across email, web chat, and WhatsApp

• Gain deeper analytics and AI-driven interaction insight for better visibility into what your customers are saying

• Leverage deeper integrations for Salesforce and ServiceNow users to provide better customer interactions

The full release notes include feature details, availability information, and configuration guidance to help you prepare. Explore the 2026.2 Release Notes in the Community Hub or the link below.

You can also access the complete Feature Index for a structured overview of all enhancements included in this release.

If you have questions about how these updates impact your environment, your Vonage representative is happy to help.

Download the Release Notes (PDF).

What’s new in 2026.2 at a glance

Better agent preparedness

• Improved agent readiness with Agent Knowledge Assist capabilities

• Increased productivity through usability and experience improvements that enhance day-to-day operations

Richer digital & omnichannel engagement

• Better email experiences with customers

• More options for bulk uploading for VBC SMS messages

• Better protection from blocked SMS Messages using 10DLC brand registrations

Stronger analytics & reporting

• Digital channels added to Conversation Analyzer for better insights across all interactions

• More information from interactions with enhancements to analytics and reporting

Enhanced integrations with CRM, CSM and ITSM applications 

• Improvements to many existing CRM integrations to better prepare agents

• Service Cloud Voice enhancements for Salesforce users lead to better agent utilization

• Additional features for ServiceNow Voice that provide better experiences for agents, including support for Microsoft Teams and VBC users and others

Who this release is most relevant for

• Contact center leaders looking for better visibility and coaching tools

• CX teams expanding digital channels and AI-assisted experiences

• Admins and IT teams focused on security, access control, and operational efficiency

The full release notes and documentation will be available beginning June 22, with configuration guidance and detailed walkthroughs.

For now, you can explore:

• Feature Index (Community Hub) – complete list of all 2026.2 features

• Community Hub – release highlights, discussions, and webinars

• Vonage Business Communications Support

• Vonage Contact Center Product Documentation

• Vonage AI Studio

If you want to know more about how Vonage can help your organization, be sure to check out our solutions at vonage.com