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Vonage Contact Center: Q2 2024 Release Makes Your Contact Center More Productive, Efficient, and Effective

This article was updated on April 22, 2024

The latest Vonage Contact Center (VCC) updates will help take your contact center’s productivity, efficiency, and effectiveness to another level. Look for the Q2 2024 release during the week of April 22, 2024. Here’s a quick look at the latest enhancements and developments.

employees, wearing headsets, sitting in front of computers at their desks; they are engaging with customers; this represents the Vonage Contact Center Q2 2023 release

Important Announcements

  • TLS cipher changes

  • Third-party cookies no longer in Chrome

Vonage Premier for Service Cloud Voice Enhancements

  • Salesforce Einstein Conversation Insights integration

  • Enforced manual disposition codes

Salesforce Open CTI

  • Open case statuses supported


  • Updated login for embedded ContactPad


  • Skill levels available as default


  • Vonage enhanced noise cancellation

  • Updated WebRTC popout UI/UX


  • Select the caller identity (CLID) for external consults/transfers


  • New default dashboards in Historical Analytics

  • Team Monitoring — filter sets

  • Team Monitoring — edit skills and groups

  • Real-time Analytics — inspect agent

  • Real-time Analytics — agents grouped by interactions

Interaction Architect

  • Copy function in Data Router Applet

Feature Retirement

  • Virtual Agent applet (deprecation)

  • Call Parking (retired)

  • DTMF call controls (retired)

  • Statistics API v0 (retired)

Rollout Starts Soon

The Vonage Contact Center Q2 2024 release rolls out during the week of April 22.

To learn more about how Vonage can help your organization, be sure to explore our cloud-based contact center.

Tim Kimber
Tim Kimber

Director of Product Marketing at Vonage

Deskphone with Vonage logo

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