Vonage Contact Center: Q1 2024 Release Makes Your Contact Center More Productive, Efficient, and Effective
The latest Vonage Contact Center (VCC) updates will help take your contact center’s productivity, efficiency, and effectiveness to another level. Look for the Q1 2024 release during the week of Jan. 22, 2024. Here’s a quick look at the latest enhancements and developments.
Vonage Premier for Service Cloud Voice Enhancements
Supervisor barge-in
Updated login for embedded ContactPad
Virtual Assistant applet
Menu — Tone applet updates
“Report a problem” actions appear in Audit Log
Virtual Desktop infrastructure support for ContactPad with WebRTC
Headset controls for ContactPad WebRTC
Distinct reporting of WebRTC permissions issues
Historical Analytics shows Virtual Assistant results
Team Monitoring
Real-time Analytics user experience improvements
Historical Analytics actions appear in Audit Log
Conversation Analyzer in Historical Analytics
Infrastructure refresh in Asia-Pacific
Beta/Early Access Program
Webhook subscriptions
Feature Retirement
Unite case routing (deprecated)
Call Parking (deprecated)
DTMF call controls (deprecated)
Real Time (legacy) (deprecated)
Send HTTP Post applet (retired)
ContactHub (retired)
Inspire (wallboards) (retired)
Salesforce managed packages
Rollout Starts Soon
The Vonage Contact Center Q1 2024 release rolls out during the week of Jan. 22.
To learn more about how Vonage can help your organization, be sure to explore our cloud-based contact center.
