This release introduces enhancements across Vonage Business Communications (VBC), Vonage Contact Center (VCC) – including Intelligent Workspace – and Vonage AI, with updates designed to help your teams:

• Work more efficiently with smarter agent and supervisor workflows

• Strengthen digital engagement across email, web chat, and WhatsApp

• Gain deeper analytics and AI-driven interaction insight

• Simplify administration, security, and compliance management

The full release notes include feature details, availability information, and configuration guidance to help you prepare. Explore the 2026.1 Release Notes in the Community Hub or via the link below.

You can also access the complete Feature Index for a structured overview of all enhancements included in this release.

If you have questions about how these updates impact your environment, your Vonage representative is happy to help.

Download the Release Notes (PDF).

What’s new in 2026.1 – at a glance

Smarter agent & supervisor workflows

• More flexible agent controls and smoother in-call handling

• Improved supervisor oversight with richer live monitoring

• Usability and experience improvements for day-to-day operations 

Richer digital & omnichannel engagement

• Expanded email capabilities with better continuity and context 

• New outbound WhatsApp and messaging enhancements

• Improved digital interaction capture and setup 

Stronger analytics & reporting

• Deeper visibility into consults, transfers, and voicemail activity 

• New real-time and historical insight delivery options

• Expanded AI-driven interaction analysis with privacy controls 

Simpler administration, security, & compliance

• Stronger identity, access, and admin controls 

• Easier workforce and configuration management

• Continued progress on compliance and regional requirements 

Who this release is most relevant for

• Contact center leaders looking for better visibility and coaching tools

• CX teams expanding digital channels and AI-assisted experiences

• Admins and IT teams focused on security, access control, and operational efficiency

You can always explore these sites for more information:

• Feature Index (Community Hub) – complete list of all 2026.1 features

• Community Hub – release highlights, discussions, and webinars

• Vonage Business Communications Support

• Vonage Contact Center Product Documentation

• Vonage AI Studio

If you want to know more about how Vonage can help your organization, be sure to check out our solutions at vonage.com